Hello,

i'm a returning customer from Italy that have, at the moment, an alienware x51 R3. the 7th of May i've ordered a new alienware area 51 with an alienware monitor. I have used a limited time coupon (12% off for pc - 25% off for monitor). In the same day i've received a confirmation mail from dell that confirms the purchase and "split" the order in 2 shipments and payments (pc and monitor). Today i've received a new email containing a generic order cancellation for the pc due to unavailability of some components. The monitor was regularly shipped.

The customer care said that I can place a new order but didn't mention the discount coupon (actually expired).

First problem: I have my credit card with a pre-charge that doesn't allow other operations (plafond full) and I have to wait some days to recover the right amount of credit.

Second problem: i'll have a monitor bought with the new PC but unuseful without it

Third problem: it's not my fault if the order is cancelled so I think I should have back a discount at least of the same value (12% off) of the one I've used.

Forth problem: before I place a new order i would like to have customer care support to be sure that the PC chosen is really available.

I've written an email to the customer support and I'm waiting for the answer. Suggestions are very appreciate at this moment. 

Thanks.