UNSOLVED

Michaeru

updated

11 years ago

M

Michaeru

1 Message

1

43580

February 28th, 2016 14:00

Ordering issues...

Hello all, 

Just asking anyone who has bought a PC from Dell before, I have 'purchased' an Alienware Area 51 desktop with some amount of money. Noticed that the order status information went from it being processed to being 'in production.'

However, after a couple of days of it being in production, the delivery day looms near, and not only that, the money I used to pay for the desktop PC in the first place was suddenly returned back to me.

Calling the Automated Order Status phone number Dell provides, the order is being "processed," but not in production.

Just wondering if anyone out there has experienced this and know how Dell's order processing works. I have a bad feeling that the order was cancelled and I would have to re-order again.

Any response will be greatly appreciated.