I placed an order for a monitor on the 17th, it was supposed to be delivered on the 23rd.  23rd rolls around, no monitor, no status update on Order Details page.  I call up, and it turns out they have no monitor to send me, and won't have one for at least another week.  I told them I wanted the order cancelled.  They said they would try to cancel it.  I got another monitor off Amazon, delivered the next day.  

2 days later, I get an email from someone else in Dell saying that my monitor had shipped.  I told them the order had already been cancelled.  They said not to worry about it, that they would have FedEx intercept the shipment and return it.  Well, today FedEx left the monitor on my porch.  

I went back and looked at my Service Requests that I had emailed them, and they've all been deleted.  

I disputed the charge on my credit card, and the monitor is still sitting on my porch waiting for FedEx/Dell to take it back.  This whole thing has been ridiculous.