Hello all, 

Just posting here to ask if anyone knows the correct procedure to lodge a complaint to Dell regarding the horrible customer service I have received so far.

Long story short, I purchased a laptop it was a birthday gift and was supposed to arrive in 2 days and in the end the delivery got delayed by over a week. I had to buy a laptop from elsewhere so I would have a laptop to gift on time. So I submitted a return for the Dell laptop, and as it currently stands it has been almost 6 weeks since I returned the laptop and I have not received a refund. 

After 2 weeks had passed, I contacted Dell about this and I was told the matter would get resolved in 48 hours. Someone named Yadatha P was assigned to my request. They have been utterly unhelpful to me. I was told the issue would be sorted in 48 hours and this was weeks ago. And for the past week they have not replied to any of my emails, I have asked them to transfer my case to a supervisor and still got no response. 

Currently I am struggling financially as I am out of pocket for two laptops, as I mentioned previously I purchased another laptop to gift since the Dell one did not arrive in time. The laptop is quite expensive, and as a result I have struggled to pay my bills and rent because this was money I was supposed to have refunded to me several weeks ago it is just completely unacceptable the disgraceful customer service I have received. I have proof of postage, I even got an email from the courier saying the return was delivered several weeks ago yet Dell has not processed my refund it's just beyond ridiculous.