UNSOLVED
Worst support experience
Literally give them information and they do nothing with it
names support who may be real or fake
govid
rinoh
kesvantasha
if u call support some foreign person wont even contact u back literally fake names
support calls are fake!! dont waste ur time.
DELL-Cares
Moderator
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27813 Posts
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Posted March 3rd, 2021 18:00
To ensure the security of your information, I'd suggest that you delete the post containing any Dell-centric information.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
Moderator
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27813 Posts
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646 Points
865
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Posted March 3rd, 2021 18:00
We apologize for the inconvenience caused to you. This is not the experience we want our valued customers to have. We’d like to look into it and try to turn around the experience for you. As our conversation might involve sharing sensitive information, please initiate a private/direct message with us, and we’d be glad to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Aniketh S
150 Posts
852
0
Posted March 3rd, 2021 18:00
Hello,
We apologize for the experience you've had with our support in getting your queries resolved.
Please let us know if you are still having concerns on setting up macros on your G7?
If you are not in contact with any tech support at the moment, we will do our best to help you. Please delete the service tag of the computer from public for privacy and security. Do get back to us over private message with the details.
Regards,
Aniketh S
Names of all the support I went through that has no idea to fix a macro in alienware command center.... Hard reset my laptop 100 times and realize well snap idk how to fix this. Imma give you call back.
-Govind
-Shipra
-Ritaik
-Denkatastya
-Imran
-Rohin
-There's more but they didn't give me all of them bc of stupid reason. Plus, i cant remember them all bc literally they are all foreign names that i can't even pronounce.... Honestly they could give out fake names
-Apparently The Manager Naveen who keeps sending back me back to Govind that doesn't know what a macro is!!! which is my issue.
If you get these people to help u on support call i wish u guys luck!! they have no idea what to do and just mess with ur laptop even more!
They literally hire foreign people that barely speak English and follow a piece of paper they read off; hoping it fix something. Literally, the be like "did u shut off ur laptop and turn it back on....."
QuangT
19 Posts
856
0
Posted March 3rd, 2021 18:00
for real