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Philip_Yip

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Philip_Yip

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June 12th, 2011 14:00

Uninstall Dell Support Center

To manually remove Dell Support Center 3:

(The preferred method is to uninstall via the control panel, but the following steps are provided for special cases)

  • Hit the Windows and R keys at the same time.
  • Type: CMD
  • Press ENTER (a command window should appear)
  • Type: msiexec /x {0090A87C-3E0E-43D4-AA71-A71B06563A4A}
  • Press ENTER
  • If a message is displayed stating that this command is only valid for installed products, then perform the next steps.
  • Type: msiexec /x {F7A70D00-F283-45c8-B163-49EC365D7E27}
  • Press ENTER

Once the Uninstall has completed or if an error occurs preventing the uninstall from completing, you can ensure a full cleanup by performing the following steps:

[XP ONLY]

  • Hit the Windows key (only)
  • Type %ALLUSERSPROFILE%
  • Press ENTER
  • Open the Application Data folder
  • Delete the PCDr folder
  • Go back to the folder that contained Application Data
  • Open the Start Menu folder
  • Open the Programs folder
  • Delete the Dell Support Center folder

[Vista and Windows 7]

  • Hit the Windows key (only)
  • Type %PROGRAMDATA%
  • Press ENTER
  • Delete the PCDr folder
  • Open the Microsoft folder
  • Open the Windows folder
  • Open the Start Menu folder
  • Open the Programs folder
  • Delete the Dell Support Center folder

[ALL]

  • Hit the Windows key (only)
  • Type %APPDATA%
  • Press ENTER
  • Delete the PCDr folder
  • Hit the Windows key (only)
  • Type %PROGRAMFILES%
  • Press ENTER
  • Delete the Dell Support Center folder, if it exists
  • Hit the Windows key (only)
  • Type %TEMP%
  • Press ENTER
  • Delete the contents of this folder.  (Note: Some files may be in use, but you can simply skip these.)
  • Hit the Windows and R keys at the same time.
  • Type CMD
  • Press ENTER
  • Type (or copy/paste) each of the following lines and press ENTER to run each one (Note: you may receive an error when running these commands if the uninstaller was already able to remove them):
    • reg delete HKLM\SOFTWARE\PC-Doctor /f
    • reg delete HKCU\SOFTWARE\PC-Doctor /f
    • reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C78A0900E0E34D34AA177AB16065A3A4 /f
    • reg delete HKCR\Installer\Products\C78A0900E0E34D34AA177AB16065A3A4 /f
    • schtasks /delete /tn PCDoctorBackgroundMonitorTask /f
    • schtasks /delete /tn SystemToolsDailyTest /f
    • schtasks /delete /tn PCDEventLauncher /f

Finally, if the uninstall in the first step above failed,you should now open the Control Panel.

[XP ONLY]

  • Open Add/Remove programs
  • Select Dell Support Center from the list
  • Click the Uninstall button
  • You should be presented with the option toremove this item from the list since it is no longer installed.

[Vista and Windows 7]

  • Open Program and Features
  • Select Dell Support Center from the list
  • Click the Uninstall button
  • You should be presented with the option toremove this item from the list since it is no longer installed.

 

To install the latest available version of Dell Support Center:

  • Visit DellSupportCenter.com
  • Select your region
  • Click Download Now
  • Select Run to begin the download and installation.

Standalone installation files may be found here.

 

IF YOU STILL HAVE PROBLEMS, PLEASE POST IN THE Dell Microsoft OS Forum Thanks.