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wxprofessor
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3 Posts
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25782
June 19th, 2020 16:00
Dell Mobile Connect Bluetooth Connection Failure
I have an Iphone 11 Pro Max, with a Dell Inspiron 15 5000 Series -5593 ... Dell Mobile Connect keeps reporting the error below, even though I do not turn bluetooth off. All drivers and apps have been updated on both the laptop and the Iphone... The laptop is basically brand new... The error keeps recurring after multiple reboots.
20281
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Posted August 28th, 2021 11:00
Maybe this will help some people-- I found this crucial step was not immediately evident for the reinstall of the new connect app: Notifications needs to be toggled ON, access in YOUR phone Settings>Bluetooth > (Device) Connected> tap on the circled i to access the toggle. HTH
20502
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Posted June 19th, 2020 16:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
#IWork4Dell
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice20467
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Posted June 24th, 2020 15:00
I have the same problem. Please get in touch to help me resolve. Thanks!
20399
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Posted July 23rd, 2020 01:00
I'm having the same issue. Can you post the troubleshooting steps?
20243
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Posted October 15th, 2020 14:00
I am having the same issue with Alienware mobile connect on my Alienware 17 R5.
I keep getting the message:
Alienware Mobile Connect requires an active Bluetooth connection. Please allow us to turn on Bluetooh.
I choose yes of course and the next message box says:
Could not enable Bluetooth. Please restart your PC and try again.
I was able to use this app just fine, but after an update I was no longer able to get past this initial set-up.
20149
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Posted November 11th, 2020 14:00
The bluetooth in the mobile connect app on the Pc keeps saying bluetooth turned off . the app was working fine last week all the sudden stopped responding will not work with computer
20151
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Posted November 11th, 2020 14:00
Setting says Bluetooth turned off even though it's on in the phone turned off and on still does not work.
20033
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Posted December 15th, 2020 08:00
I finally found a SOLUTION!
Until recently, I was happy with the Dell Mobile Connect application that I mostly used to read and write SMS. After upgrading from iOS 13 to iOS14, the application kept disconnecting - several times per minute - from the iPhone. (it seems that at every disconnection, the Windows application was closed, then re-launched immediately, leading to multiple instances of its icon in system tray). I basically experienced all issues described in this forum, but could not find any workaround.
After totally unpairing the system – both on iPhone side and on the Dell XPS side – I launched the Mobile Connect application on the PC, then re-established the connection with the iPhone again, and realized that it worked fine… when and IF the Mobile Connect app is NOT LAUNCHED on the iPhone. I can, again use the PC to read/write text messages and make a phone call (just as though the necessary software algorithms are built-in the iOS14 itself?!) However, I cannot access the “File” (for Photos and Videos), and “Mirror” functions on the Mobile Connect application, as the system asks for the app to be started on the iPhone.
I’m very happy I found this workaround by chance, and am curious to hear whether it works for you too! (let me know…)20025
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Posted December 15th, 2020 09:00
Hello,
take a look at my solution, below...
DELL-Nat M
Community Manager
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Posted February 4th, 2022 10:00
If you're facing the issue where Dell Mobile Connect says "Connecting, please wait...", update the video card might be the solution.
That fixed the problem for a user in this thread.
#IWork4Dell