HI EVERYONE Before i got a troubleshoot in my laptop that my pc everytime crashes when playing games with its video card radeon am 530 i searched on dell community and i found post like me claims the same problem i found from this post solution to downgrade my Bios ver from 1.2.3 to 1.2.2 to fix my crash i applied this solution and it fixed my problem finally according to this post https://www.dell.com/community/Inspiron/Games-crashing-on-Dell-5770-since-bios-and-windows-update/m-p/7376667#M62205 today i received a new firmware fro Bios 1.2.5 My question is better to upgrade to this newBIOS ver 1.2.5 or hold at ver 1.2.2 to avoid crashes again ? please inform to avoid any new troubleshoot ,,thanks my device: DELL 5570 VGA CARD: AMD TM530
Thank you so much for the solution, nuke30. I've had this problem on my 5570 for several weeks and had no idea it was caused by the BIOS upgrade. I thought the laptop was overheating and crashing when playing Starcraft II. In fact, it got hot, but not too much. Still, the game crashed any time, image froze, and although other apps and Windows itself continued to work, the laptop remained hot and wouldn't logoff or shutdown. I had to press the hardware power button to turn it off. I was on BIOS v1.2.5. The problem happened only on SC2, not on other games I play. I downgraded to v1.1.8 as recommended, and SC2 worked fine after that. Then I read that v1.2.2 also worked, and I flashed this one. Again, SC2 works properly. Laptop doesn't get so hot as it did under 1.2.5, and the game no longer crashes even after several hours playing at high video settings.
To prevent this, you must enter BIOS right after you flashed the older version. In BIOS, look under "Security" for "UEFI capsule Firmware Updates". This is the feature that allows Windows to upgrade BIOS without user intervention. Just disable the checkbox, apply and exit BIOS.
I've been testing all the AMD drivers since 2019 because of repeated crashs while playing, and I forgot that I've done an update of the BIOS to 1.5.0... I'll downgrade to 1.2.2 as it seems its working for all of you. It's sad that after 2 years Dell didn't solve this problem...
I've personally tested it and 1.2.5 has the same GPU issues as 1.2.3. That's interesting though that 1.2.2 works for you. I was told the recommended version was 1.1.8. Maybe I'll give 1.2.2 a shot.
Dell representatives must be here and hear us for this issues and must try to solve this problem because normally update or upgrade means problem fixes not to be two versions with the same issues ..
I wish dell be with us and resend another new patch clear of problems
mgarcesm
2 Posts
5878
1
Posted May 6th, 2020 19:00
Thank you so much for the solution, nuke30. I've had this problem on my 5570 for several weeks and had no idea it was caused by the BIOS upgrade. I thought the laptop was overheating and crashing when playing Starcraft II. In fact, it got hot, but not too much. Still, the game crashed any time, image froze, and although other apps and Windows itself continued to work, the laptop remained hot and wouldn't logoff or shutdown. I had to press the hardware power button to turn it off. I was on BIOS v1.2.5. The problem happened only on SC2, not on other games I play. I downgraded to v1.1.8 as recommended, and SC2 worked fine after that. Then I read that v1.2.2 also worked, and I flashed this one. Again, SC2 works properly. Laptop doesn't get so hot as it did under 1.2.5, and the game no longer crashes even after several hours playing at high video settings.
Again, thank you!