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Dycu

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Dycu

6 Posts

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March 10th, 2020 13:00

Cannot install newest bios update (1.9.2)

Hi,

I'm having the following dell: g3 3590 and because I have some weird crackling sounds when system sound is played over something like youtube, I wanted to update bios to the newest version. Unfortunatelly when I try to upgrade it from 1.8.0 to 1.9.2 I have the following error:

_0-1583872865133.png

 

Any help will be appreciated.

  • fireberd

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    Posted March 11th, 2020 03:00

    Crackling sound is not a BIOS problem.   

    There are many potential causes and each PC has to be examined for its own cause.  However, one often cause is Wi-Fi.  

    Download and run the free (and popular) Resplendence Latency Mon.  It will help to try and find the problem.

    https://resplendence.com/latencymon

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • Dycu

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    Posted March 11th, 2020 14:00

    I wanted to have the newest drivers as I thought that it might help with my problem.

    I'm using interface Scarlett Solo 2nd gen from Focusrite with my G3 3590 Dell laptop. Unfortunately, it stops working after some random time and the whole audio driver needs to be restarted to continue working.

    I've done some test with this latency monitor and they seem really bad. Can you help me to investigate the problem?

    Dycu_0-1583960840975.pngDycu_1-1583960876514.png

     

    If any more sceenshots would be helpful let me know.

  • fireberd

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    Posted March 11th, 2020 14:00

    I'm using an MOTU 4Pre in my studio.

    I have a desktop and a Dell Inspiron 15 laptop that I use for recordings.

    Your screenshots won't show up probably until tomorrow as the Dell forum moderator has to review them first.

    I had dropouts with my Inspiron 15 laptop(it is a gaming laptop) and no matter what I did, I still had them.  The laptop came with an M.2 SSD and space to add either a laptop hard drive or full size SSD.  I had a spare SSD so I installed that and made a dual boot system with Win 10, the regular Dell factory image and the second system for recording with only Windows 10, needed device drivers and my recording program (Cakewalk/Sonar) and the driver for the MOTU.  That setup runs clean and no dropouts.  I have run Latency Mon for over 2 hours and still OK.

    A couple of things to try with the existing setup. (1) disable the internet (Wi-Fi?) and (2) if your system has an NVIDIA video disable that and only use the CPU video.  Run Latency Mon again and see what it shows.

    The Scarlett Solo, if I remember correctly, gets its power from the USB.  That can be an issue.  A self powered USB hub (one that has its own power supply) sometimes helps with the bus powered devices.  If the Solo has an option to use an external power supply that is another option.  I tried a Focusrite Scarlett 6i6 2nd gen (which has its own power supply) but didn't like it and ultimately settled on the MOTU which has lower recording latency.

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • fireberd

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    Posted March 12th, 2020 03:00

    Your screenshots showed up overnight.

    Disable the internet (wi-fi I assume) as I suggested and run Latency Mon again.

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • Dycu

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    Posted March 12th, 2020 08:00

    Thank you for helping me. I've disabled all network devices (wifi and cable) and results seem the same:

    Dycu_0-1584028091311.png

    Dycu_1-1584028112921.png

     

    Do you know what else could cause this?

  • Dycu

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    Posted March 13th, 2020 03:00

    Great, thank you!

  • fireberd

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    Posted March 13th, 2020 03:00

    I'll run some latency mon tests on the XPS 15 9000 series that I'm field testing and try to compare.

    I'll post back later.

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • fireberd

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    Posted March 13th, 2020 06:00

    I'm seeing ACPI.sys causing Latency Mon to report problems, same as yours.  

    ACPI.sys can be many things and I can't pin down what the cause is.  I tried disabling many things and even changing the power plan from the available Dell default to Basic and that did not make any difference.

    On my own Dell Inspiron 15 5577 gaming laptop I had to install a second Win 10 (dual boot) on a separate SSD drive with only Win 10, needed drivers and recording software and recording interface drivers before I could get a clean system with no dropouts and clean Latency Mon.  Like this test XPS desktop, no matter what I did to the Dell installation I couldn't completely clean it up.

    If your G3 has space to install a second SSD, I would recommend doing what I did, for a clean recording system.

     

    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • RuskinF

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    Posted March 13th, 2020 08:00

    The crackling sound may as well be poor reception of the audio and the video signals over the wireless interface.

    So try testing the offline audio on your system and check whether you listen the crackling sound or not.

  • Dycu

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    Posted March 14th, 2020 06:00

    That's not a problem with internet connection. The biggest problem I have with guitar interface where the sound suddenly stops and I need to restart the thing to work again.