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Xiaomai0516
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4 Posts
4
31980
September 8th, 2021 02:00
Command Center AlienFX issue on G15 5511
I received my Dell G15 5511 today and when I open the AWCC, it show up "No Supported AlienFX devices was detected." and my Home and FX tab was missing. I never used this before. This is brand new pc!!!
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Posted September 20th, 2022 01:00
I just wanted to post that I have solved my issue with the AWCC finally. There was an error in Event Viewer but it came up at the time Windows would boot, not within the time range of booting the program. The error was clearly caused by Microsoft somehow but I just now solved it tonight finally thanks to another random post from a Dell user on these forums who posted it was their solution as well. The issue was that Windows Update did not pick up the Visual C++ Runtime updates so I had to download them from the Microsoft site. As soon as they were installed the program instantly started up, downloaded the other bits and pieces and worked like a charm. I now have my temperature view and fan control available to me finally. I do however get the error now that the original poster listed about "no supported AlienFX devices found...", but the program is working now so that's all I care about at the moment.
For anybody else stuck on a similar issue as mine based on the screenshot I showed above the info I provided then you might look into the Visual C++ Runtime files and see if that helps you out as well.
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Posted February 2nd, 2022 07:00
Rhys27,
We are following up to check the status of system functionality if you got a chance to reinstall the operating system.
Jesse L (retired)
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Posted April 11th, 2022 05:00
Sricharan21,
Did you update the BIOS and then the Chipset drivers from the support website? Let us know.
1. Open a web browser and go here
2. Enter your system Service Tag and click “Search”
3. On the resulting page, click the “Drivers and Downloads” tab.
4. In the “Find drivers” drop-down menu, choose BIOS under “Operating System”
5. Click on the most recent version of the BIOS and then download it.
6. Once downloaded, double-click the file icon on the lower left of the screen.
7. Follow the on-screen instructions to complete the installation.
8. Once it is done, the system will restart for the BIOS installation to complete and install.Jesse L (retired)
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Posted September 8th, 2021 04:00
#IWork4Dell
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice20124
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Posted October 13th, 2021 08:00
I got same problem with new PC, after reinstalling and rebooting the problem is not solved.
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Posted November 13th, 2021 09:00
The problem I'm having is the same though an earlier model the DELL G15 5510. I just bought it last Thursday and it had UBUNTU OS.
After installing Windows 11 on it I downloaded all the required drivers from Dell Support including Alienware Command Center and OC service.
The laptop had a AlienFX keyboard module and I did every single troubleshooting solution I could think of from reinstalling the app to installing older versions.
The same problem occurs everytime "No Supported AlienFX devices are found"
I used to have an Alienware 15 R2 w/ GTX980m, even though it had zoned lighting. I liked it. And I bought this G15 knowingly it having individual RGB lighting on the keyboard. I'd hate to return the laptop and by another cuz I love Dell products for their reliability and battery life.
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Posted December 1st, 2021 03:00
Hello, im in same as you, bought yesterday and keep saying "No Supported AlienFX devices are found", my version is Dell G15 5510, did you found an solution?
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Posted December 12th, 2021 21:00
What about OC controls i tried to use it in my G15 5511 and not find any app but it is installed or look XMP profiles in the bios and does not include as expected in a suppouse any gaming laptop? i find this very dissappointing in Dell Gaming laptop(Suppose), cheaper OMEN ASUS MSI have XMP profiles in Bios or OC software, i hope a BIOS update this problem ASAP Alien CC shows 3200mhz in my rams but CPUZ shows 1600
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Posted December 14th, 2021 02:00
HI guys! I finally found a solution. Just uninstall awcc (and other alienware related software) and install awcc from microsoft store!
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
20089
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Posted November 11th, 2021 06:00
This is working as designed. If there are no AlienFX compatible EXTERNAL devices (AW320M, AW720M, AW920H, AW310K, AW410K, AW510K, AW310M, AW510M, AW610M, AW510H, AW588, AW568, AW768, AW988, AW958, AW959) connected to the PC, this message will pop up. Check the box that says, "Do not show this message again".
If you have one of those, you need to install the additional Alienware Gaming Peripheral driver.
DELL-Chris M (old account)
#IWork4Dell