DavidM1120
2 Posts
36264
0
Posted November 18th, 2018 08:00
Had the same problem. Updated my Bios to v1.5 and it is able to read my Ballistix Sport LT 2x 8GB 2666mhz SO DIMM cards. My G7 7588 wouldnt boot/read them before I updated. I cant speak for other brands, but I am glad it is working for the cards I bought now.
Dell-SreejithR
6 Operator
•
3399 Posts
47376
0
Posted June 8th, 2018 07:00
Thank you for your message. The system can have a maximum of 32 GB memory. 16GB in each memory slot.
This system model support two SODIMM slots with Dual channel DDR4 @2666 MHz & the maximum memory supported is 32 GB.
I saw that some people reporting that upgrading to 32GB didn't work as the system (updated BIOS to v1.2.1) didn't recognize their RAMs (those RAMs worked in other laptops). Those includes:
- Patriot DDR4 2x16gb 2666MHz CL18 1.2V PV432G266C8SK PE000491- Ballistics Sport LT 2x16GB DDR4-2666 SODIMM 1.2V BLS16G4S26BFSD.16FBD
- Ballistics Sport 2x16GB DDR4-2400 1.2V BLS16G4S240FSD.16FBD
- HyperX 2x16GB DDR4-2666 CL15 260-pin SODIMM
- Patriot Memory Viper 4 Series 32GB (2 X 16GB) 2400MHz SODIMM DDR4 Kit
So is there are problems with the Dell G7 BIOS since it doesn't recognize 32GB RAM?
Surethatworks
1 Message
47285
0
Posted June 12th, 2018 11:00
I am also in the same boat. Paid the outrageous price of $400 for the 32gb of ram only for it to not work. Very upset and have been going back and forth with Crucial (who have verified all good and its not bad ram) and Dell who said they were going to replace my whole laptop but after waiting over a week I was told no they will need to research more and find a fix. About ready to return the laptop for a refund. Tomorrow is my last chance to return it.
I've bought the G7 with 8Gb and then the Crucial recommend memory modules - Ballistix Sport LT 16GB Kit 2 x 8GB DDR4-2666 SODIMM - BLS8G4S26BFSD, informed by Crucial System Scanner.
My G7 doesn't recognize the 2 x 8Gb Ballistix, the only setup that works is 8Gb Ballistix in Slot 1 + 4Gb Hynix (original) in slot 2. I've already updated my G7 BIOS to version 1.2.1 (latest) but it still doesn't recognize 2 x 8Gb Ballistix.
I've checked that when using both Hynix modules, BIOS setup shows 8Gb @ 2667Mhz. When using 8Gb Ballistix + 4Gb Hynix, BIOS Setup shows 12Gb @ 2400Mhz.
As far as I've read MOST of 8/16Gb 2666Mhz modules from many vendors seem to behave the same way. DELL must release a fix, otherwise the image/perception for this model will ruin soon.
RamblingAnnie
1 Message
47123
0
Posted June 14th, 2018 07:00
Were you able to upgrade to 32? Or did you return? My son is about to buy this laptop but wants 32G
SparksX
4 Posts
49372
0
Posted June 26th, 2018 14:00
Hi all,
I wanted to share the official response I received today from the Dell engineering team via the support rep. I am pasting the exact reply so mind the spelling errors.
Thank you for choosing Dell support."
There you go. I welcome any and all comments and opinions.