MNM041

updated

5 years ago

M

MNM041

2 Posts

0

886

September 23rd, 2021 08:00

Urgent Help

I accidentally dropped my laptop and now the keyboard won't respond and I can't put in my pin. I need this laptop, it has literally all my manuscripts on there and I need in for my class tomorrow. What can I do to fix this?

  • XPS_Man

    7 Practitioner

    2448 Posts

    11950 Points

    802

    1

    Posted September 23rd, 2021 08:00

    Repairs depend on the warranty.  But since you need the machine urgently we can wait for repairs. 

     

    1. Meanwhile either find a USB keyboard mouse so that you can atleast use the computer.  

     

    2. You can use onscreen keyboard using your Touchpad, Mouse or Touchscreen to enter your pin. 

    XPS_Man_0-1632411745176.png

     

    Now once you are inside windows, backup your personal files on external HDD and USB drive. 

     

    Repairs : First thing you should try it to remove and reseat Keyboard. Please share system model for it. 

  • MNM041

    2 Posts

    800

    0

    Posted September 23rd, 2021 09:00

    Is there a way for me to access the keyboard once I've gotten inside windows?

  • DELL-Cares

    Moderator

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    Posted September 23rd, 2021 09:00

    We have reached out to you via private message. Please check and write back for assistance.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • XPS_Man

    7 Practitioner

    2448 Posts

    11950 Points

    775

    0

    Posted September 23rd, 2021 10:00

    Yes you can access onscreen keyboard from 

    Start Menu > Ease of accesss > onscreen keyboard 

    One opened : Right click and pin it on Task bar for easy access. 

     

    once you are done with your exams, share your model number and we will help with reseating the keyboard or replacing it.