Windows 11 haa just launched and its a free update for windows 10 PCs. I run the pc health check app from Microsoft, it says my laptop can't run windows 11, but how can it say that? My laptop has intel i7 processor and 16gb of ram with all other requirements met, how can it still says it can't run windows 11 ?
It says my processor is just one generation short to upgrade as 7th gen processors are not supported by Windows 11. All other requirements are met. Check the below screenshot:
@Saini1987 Given that it was just officially unveiled today, it might be better to wait until a possible future update to the health check app that might tell you WHY your system isn't compatible. Or maybe send the question to Microsoft since they're the ones determining the system requirements for their OS. But one possibility might be lack of TPM 2.0 support, which it seems Win11 will require.
@Saini1987 Have you checked Microsoft's own system requirements page here? It mentions TPM 2.0 and also a requirement for DirectX 12 and WDDM 2.0 support from your GPU. TPM 2.0 can be achieved with a TPM firmware update on some systems, and DX12 / WDDM 2.0 compatibility can sometimes be achieved with a driver update. Maybe the drivers aren't available yet, but Win11 isn't expected to be available until the end of the year anyway. But if your system won't support Win11 and can't be updated to support it, then I don't really see that as being Dell's fault. Microsoft is setting the requirements here, not Dell, and Dell didn't guarantee that your system would be compatible with Win11, possibly because Microsoft didn't tell them what the requirements would be when they were designing your system. And for that matter you didn't even specify your actual system model. Saying you have an i7 processor is basically meaningless because there have been 11 generations of Intel Core processors such as the i7.
@Saini1987 Well then it could be DX 12 / WDDM 2.0 GPU drivers (did you check DxDiag to confirm support for those technologies?), or it could simply be a bug in the health check app. It's Day 1 after all, and Microsoft isn't exactly known for bug-free launches.
Just an FYI, I have a 3 year old Precision laptop that meets all the listed requirements. The health app and Windows Insider dialog both say the laptop doesn't support Win 11. It's a pretty high end laptop, so I'm not sure what it thinks is missing or if there are other requirements that aren't listed its missing. I find it hard to believe this laptop won't support Win 11 given it's specs and that it meets the listed requirements, so I'm just going to assume it's a bug with their analysis at the moment.
Saini1987
5 Posts
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Posted June 27th, 2021 00:00
I used this tool instead: https://www.xda-developers.com/tool-tells-you-exactly-why-pc-cant-run-windows-11/
It says my processor is just one generation short to upgrade as 7th gen processors are not supported by Windows 11. All other requirements are met. Check the below screenshot: