UNSOLVED
Dell Precision 3510 randomly turns off when on battery
I have a dell precision 3510, Core i7-6820HQ, M.2 SSD, 16GB Ram.
The laptop works perfect while connected to the charger. but when unplugged it randomly shuts off without warning. all unsaved data is lost. I did some tests and realised when there is no load it can work well on battery even for more than 2 hours, but the moment you start ramping up CPU/RAM/Disk usage while on battery, the computer shuts off. Even booting the computer while on battery is almost impossible.
Another thing to note is that when this happens, you cannot turn the computer back on unless the charger is plugged in.
My battery health is excellent and i'm on the latest BIOS and drivers.
I have attached videos demonstrating the problem
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Posted July 25th, 2020 06:00
I have responded but the a reply just told me am out of warranty, and someone will reach out. didn't really try to sort out my issue. interestingly i have come across this 4 year old reddit post. [see screenshot below] he has the exact model of laptop dell precision 3510 and has the exact issue am facing. might really be a battery firmware, since when plugged in the computer works flawlessly. when on battery its almost unusable.
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Posted July 25th, 2020 09:00
If it was indeed a battery firmware problem four years or so ago when the battery was new, that's one thing - Dell will replace a battery that proves faulty within the first 12 months of a system's life.
They won't replace a 4-year old battery at this point - if it's worked before just fine, what you're seeing is normal deterioration of the battery as it ages from time and from use. You'll need to replace the battery.
One source of genuine batteries in the USA
https://www.parts-people.com/index.php?action=category&id=142&subid=590&refine=battery
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Posted July 25th, 2020 14:00
#1. Battery health is excellent, #2. Battery actually holds a charge, reason is from my tests if i dont push the laptop hard, and run light- maybe open one or 2 tabs in chrome, wifi on and maybe a word document, the laptop runs even upto 4-5hrs. That is clearly not a degraded battery. As a side note, all the laptops i have ever owned & used, Dell included, battery capacity goes down gradually with age, till one day it cant hold a charge. It just doesnt shut off the computer when pushed then on the other hand last 5 hours under light load.2234
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Posted February 19th, 2021 13:00
Did you ever found a solution?
i have the exact same problem with a dell precision, i've bought 2 brand new batteries and they do the same, so there is not a chance that this is caused by a bad battery.
it might be a problem with the laptop itself.
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Posted February 19th, 2021 13:00
sorry I never found a solution, i try to keep it plugged in 90% of the time, i thought from day 1 this is either firmware related or a bad circuit board, i dont think its not the battery itself, and your experience almost proves it my hunch.
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Posted June 22nd, 2021 06:00
Has anyone tried a 180w ac adapter instead of the 130w provided?
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Posted September 14th, 2023 00:15
I have the same laptop you have
and I have 2 problem with this dell precision 3510
1-laptop always overheats then shutdown when playing any game on the graphics card in a few minutes
I brought it to maintenance store they tried to clean and fix everything
2- when i put my ears on the keyboard i hear a strange noise which seems like electric curent or something like that, i dont think this is normal and i dont know what to do
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Posted April 23rd, 2024 15:12
I have exact same problem as U.
Did u found the solution?
I tried a lot of things like cleaning heatsink, checking the fans, changing pasta and much more.
Still stuck in same problem
Randomly shutting when i go hard on laptop and Bios events shows ( critical temperature shutdown) ( power manger shutdown)
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Posted July 20th, 2020 21:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
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