UNSOLVED
Aurora power supply exploded
5 minutes after I turned on my Aurora last night, the power supply literally blew up with a fairly loud pop, sending out black smoke from the back, along with acrid smell of burned plastic. My rig is fairly new, less than 3 months old, and has worked flawlessly without any prior indication of trouble. The power supply is 875w. I haven't called Dell yet, but common sense would suggest such major hardware failure should be covered by the warranty, correct? Also, aside from the obviously crispy PS, I wonder if it's possible other components in my sysmte, ie. motherboard, RAM, were also damaged in the process. How does Dell usually handle this kind of situation?
TIA.
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Posted February 14th, 2010 13:00
Sounds like a capacitor blew in the ps. More than likely nothing else was fried. You should call right away.
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Posted February 15th, 2010 08:00
"What were you doing when that happened?"
Shouldn't matter what he was doing as long as it falls within normal use. I fail to understand the attitude that if something breaks its the operators fault????
Sounds like the PS went is all. Things do break after all. I guess that's why you get a warranty in the first place. If it's under warranty then Dell will replace PS. It would be unusual for any other damage to have occurred since the better power supplies have fault prevention circutry. Get service on it and repost when its swapped out.
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Posted February 15th, 2010 08:00
10_mall,
Send me the following in a private conversation (Click my name, click Send a Message) -
Name:
Email Address:
Shipping address:
Phone number:
PC Service Tag number:
Reason: Aurora power supply pop/smoke/smell
DELL-Chris M (old account)
#IWork4Dell
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Posted February 15th, 2010 13:00
I fail to understand the attitude that if something breaks its the operators fault????
What "attitude"
I fail to see how simply asking "What were you doing when that happened?", suggests they're blaming the user for the problem/that the user was doing anything which wasn't "normal"????
What you're calling an "attitude", is actually just an [unfair] assumption on your part
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Posted February 15th, 2010 13:00
I fail to see any relavence to your post. Mine addressed the op's concern for a blown ps and I only tried to reassure them that power supplies do fail on their own. You might well post where you can be real value to someone as you are of no value to this posting....
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Posted February 15th, 2010 14:00
Mine addressed the op's concern for a blown ps and I only tried to reassure them that power supplies do fail on their own. You might well post where you can be real value to someone as you are of no value to this posting... It made perfect sense to me. You inferred a lot from a simple question that would be asked by anyone gathering information about the problem.
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Posted February 15th, 2010 15:00
Wow! At least you were home when it happened - that could have started a fire possibly. I hope my 875watt supply i just orderd with my build doesn't do the same :(.
Did you have a surge protector installed or possibly a power line cleaner (to prevent spikes in elecricity)?
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Posted February 15th, 2010 16:00
All,
Please lighten up. We are all here to help, not attack each other.
DELL-Chris M (old account)
#IWork4Dell 193
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Posted March 1st, 2010 10:00
no wonder your GTX 295 is acting up its probably damaged from your PSU blowing up, other things could be damaged as well I would have told dell to send me a replacement system.
cowboycat
2 Intern
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190 Posts
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Posted February 14th, 2010 06:00
Thats not good. If I were you I would call and get this taken care of. The rate Dell is doing stuff,youe warranty may run out before it gets fixed.