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daggron

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9 years ago

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daggron

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15 Posts

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November 22nd, 2017 13:00

GML Replacement

Hi, This might be a weird thing to inquire about but I bought an AW13R3 9 month ago and it came with windows pro and it had a GML attached to it, but over time it degraded and fell out and I'm looking for a legal way to get a replacement, is that an option?! thanks in advance.

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    speedstep

    11 Legend

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    46969 Posts

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    Posted November 24th, 2017 11:00

    The (Genuine Microsoft Label)GML label is used to help users identify the edition of Windows pre installed on a device and is also an indicator of whether the device is pre installed with or licensed for genuine Windows.  They are not replaced by Dell or Microsoft.

    A Genuine Microsoft Label (GML) should be found on new devices that:

    • Have been preinstalled with or licensed for Pro editions of Windows 8, Windows 8.1 and Windows 10.

    Effective September 2017, a new GML design is released. This design includes a holographic image, holographic micro text and color shift:

    gml

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    Eimy_B

    6 Operator

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    4365 Posts

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    Posted November 24th, 2017 11:00

    Hi daggron‌,

    There's no way for us to get that back for you. You can try by contacting Microsoft. 

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    daggron

    1 Rookie

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    15 Posts

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    Posted November 25th, 2017 05:00

    I contacted Microsoft and they told me to contact the manufacturer.  

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