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bypass97

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18 years ago

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bypass97

7 Posts

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20632

March 4th, 2008 00:00

cable internet connection

My cable internet connection suddenly quit connecting, put in new cards, everything reads that the hardware is working, but I can only connect by dialup. have Dimension 8200, the rest of the computer works fine, any ideas? What to check

  • volcano11

    2 Intern

    27973 Posts

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    Posted March 4th, 2008 00:00

    Most problems with cable come from not resetting the cable modem when changing the device connected to it.  To reset, you have to turn everything off, wait about 5 minutes, turn on the modem first, wait another 2 or 3 minutes, then turn on the computer.  If you change network cards in the computer, this has to be done as well because the modem would detect it as a different device and will never connect to a different device until the reset procedure is done.

     

    Steve

  • bypass97

    7 Posts

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    Posted March 4th, 2008 11:00

    Did that several times, I keep getting the message on the repair,  Windows could not finish repairing the problem because the following action cannot be completed

    Renewing your IP address

  • tr4

    1727 Posts

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    Posted March 4th, 2008 13:00

    If you only have 1 computer, did you check with the cable company to do a loop test? They can also reset the modem. If your modem is set up with DHCP, changing cards will still be automatically reconized.  As another note, anyone with a cable or dsl connection should have a router between the modem and the pc
  • bypass97

    7 Posts

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    Posted March 5th, 2008 01:00

    Did all thats been mentioned, still no internet, its the same cable that I'm using for this computer, thru a linksys router, is it possible that the motherboard could be damaged, just a thought because everything else points to it should be working.

  • volcano11

    2 Intern

    27973 Posts

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    Posted March 5th, 2008 01:00

    Assuming you are running Windows XP on the problem machine, try downloading and running winsockfix for Windows XP from the Here

     

    Steve

  • bypass97

    7 Posts

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    Posted March 5th, 2008 15:00

    Tried the last, still no cable connection, this is frustrating, one more thing, at bootup I get the message  Plug and Play error. hit f-1 to continue or go to setup, have gone to setup and find nothing wrong, have pulled the card and replaced it a dozen time rebooting the modem and computer with no results.  It control panel it still tells me it should be working and I have reinstalled windows to.

  • volcano11

    2 Intern

    27973 Posts

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    Posted March 5th, 2008 15:00

    To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.  Maybe this will give us a clue as to what is going on here.

     

    Steve

  • bypass97

    7 Posts

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    Posted March 6th, 2008 23:00

    Windows  IP Configuration

     

                  Host Name. . . . . . . . . . . . . . . . . . . . . : dennis-aeyrrt12

                   Primary Dns Suffix. . . . . . . . . . . . . . . . :

                  Mode type. . . . . . . . . . . . . . . . . . . . .  : Unknown

                  IP Routing Enabled. . . . . . . . . . . . . . . .  : No

                  WINS Proxy Enabled. . . . . . . . . . . . . . .  : No

     

    Ethernet adapter Local Area Connection

     

               Connection-specific DNS Suffix .   ;

               Description . . . . . . . . . . . . . . . .: Realtek RTL8139 Family PCI Fast Ethernet NIC

               Physical Address. . . . . . . . . . . . ,: OO-11-95-5A-77-A9

               DHCP Enabled. . . . . . . . . . . . . .  : yes

               Autoconfiguration Enabled . . . . . . : yes

               Autoconfiguration IP Address . . . .  : 169.254.252.31

               Subnet Mask . . . . . . . . . . . . . . . : 255.255.0.0

               Default Gateway . . . . . . . . . . . . ..:

  • volcano11

    2 Intern

    27973 Posts

    146

    0

    Posted March 6th, 2008 23:00

    Try the following.  Make sure you have the latest drivers available for you network adapter.  Then, boot into Safe Mode, open Device Manager, expand the listing for Network Adpaters, right click the network adapter and select uninstall.   Reboot into Safe Mode, cancel the "New Hardware Wizard", if it starts, then install the latest drivers for the network adapter.  Report back as to whether or not this fixes the problem.

     

    Steve

  • bypass97

    7 Posts

    146

    0

    Posted March 7th, 2008 00:00

    Did it and still have the problem, thanks, would I be wasting my money on a new card?