I am a long time customer of Dell and DFS.  Recently I found a great deal on a XPS system in the outlet store.  I purchased it with my DFS account on 7/10.  It gave me an estimated delivery date of 7/17.  Within a few days I got an email informing me of a delay and that the delivery date was pushed back to the 20th, no explanation, nothing, so i called and chatted online with a few reps that apologized and assured me that the order was going to ship soon.  On the 17 I get another email that says I need to reconfirm the order so that it does not cancel, I do so on the dell site.  On the 19th I get an email saying that the delivery has been delayed again and that i would get it by the 25th. 

At this point not one person at Dell could explain to me what was going on, I spoke or online chatted with at least 6 people who assured me that the order was going to ship soon.  So yesterday I get another email from Dell telling me my order is cancelled and that another order has been placed...[AMIN NOTE: Post Edited per TOU Violation] So I call and get another very friendly, but utterly helpless rep on the phone(not one person I have spoken to in this entire debacle is a native english speaker, and god love em they have all been polite and apologetic, but completely useless) and she tells me that my order has been cancelled and replaced but no info on why etc.

So one of the benefits of ordering from the dell outlet is supposed to be that the orders ship fast because the systems are returns/scratch and dent, overstock, whatever.  Well I guess that is really not the truth since I did no custom configuring, I just ordered what they had listed, no add ons etc.

Has anyone here had similar experiences with the outlet?  Is there a way to get an empowered rep on the phone who can explain to me what the issue is?  At this point I have no reason to believe anything the website or dell employees tell me.