Solved!
Go to SolutionPhilip_Yip
11 Legend
•
16052 Posts
•
65915 Points
428
0
Posted November 13th, 2015 00:00
The HDD has failed replace it with a SSD drive. See here for more details:
You may download Windows 10 TH2 in .iso format and use it to clean install using a Windows 7 OEM product key or Windows 8/8.1 OEM product key. See here for more details:
http://dellwindowsreinstallationguide.com/download-windows-10-oem-and-retail-iso/
State your full model if you need more help.
speedstep
11 Legend
•
46969 Posts
428
1
Posted November 12th, 2015 09:00
The drive is Dead and needs to be replaced then OS reinstalled. Dell will not provide media for this if your warranty has expired.