What I learned today is that when a rep says that they are going to prioirty dispatch something and overnight it, what that means is that hopefully in 48 hours, they might try to send it to you.

 

I received my XPS 410 Tuesday (only 1 week after the original promised date (order 9/16, original promise 10/9, arrived 10/17)  But the box containing my 20" widescreen monitor didn't show up and when I went to track the package, the only info was "Billing Information Received"

So, I called Wednesday morning and spoke to a very nice rep who promised that they would talk to dispatch and overnight me a monitor.  Today when I got home, no sign of an attempted delivery.  So, I called back and found that since the product was lost there would be a 48 hour hold before they could send it to me.:smileymad:  Anyway, today's rep promised the same thing so hopefully I'll get a monitor tonight and I can really try out the shiny new hunk of metal in my office.