We received a new 5510 laptop that works great on its own, but when adding in the thunderbolt dock we experience odd issues

1. If the laptop lid is closed while connected to thunderbolt, the laptop will hang at the Dell bios screen.  If the lid is open while power turned on, the laptop boots up fine.  However, the BIOS screen is still not visible on the external monitors, only when the OS has loaded

2. Dell shipped a new dock which had no differnce, and then I uninstalled every single driver and downloaded/installed in order from Dell's website, including updated Thunderbolt firmware and BIOs

The laptop is running Windows 10 x64

2 things I have noticed:

1. In device manager, the Thunderbolt Controller 1575 is hidden.  Viewing hidden devices and opening this controller states:

"Currently, this hardware device is not connected to the computer (Code 45)"  The resources tab states that there is a problem with the device

Of course, reconnecting makes no difference.  I have also unplugged all peripherals from the dock to make sure there was not a conflict

Second, in device manager, there is no listing (visible or invisible) for  ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock, regardless of uninstalling it through Add/Remove Programs and re-installing.

One more note - I am able to work normally after booting with the lid open successfully and then closing the lid.