Attachment uploads are currently disabled. This is a temporary situation and will resume as normal in the coming days.
UNSOLVED
USB problem
I own a dell inspiron 15 n5050 laptop , 1.5 yrs old, windows 8 pro is installed in it. Recently I am having some problems with the usb ports. When I start my computer and insert any usb devices( mouse, pen drive, mobile) it doesn't work. Usb mouse make my computer freeze for say 20secs. But if i go to device manager (i can see come exclamation marks on the usb drivers) and uninstall all the usb drivers and scan for hardware changes it reinstalls the usb drivers and start working properly . I don't understand why. I am encountering the problem from last two days. Windows in upgraded to windows 8 nearly two weeks ago.
The problem repeats each time i shut down and start the computer .
I tried to update the bios and the chipset drivers but it says that latest version of these are already installed. I have found a temporary solution for this. The devices works fine if I restart the system or turn off the fast startup feature. It seems that it is having some problem with the kernel hibernation feature.
But I still need a solution because disabling fast startup makes the system take more time while startup.
DELL-Ravi Ch
Moderator
•
7112 Posts
775
0
Posted August 9th, 2013 01:00
Hi Bytestorm,
I would like you to Manually reinstall the operating system on the computer to check if it fixes the issue.
Also, please refer to the link below for correct order for installing the drivers on the computer.
Please let me know if this helps.
DELL-Ravi Ch
Moderator
•
7112 Posts
775
0
Posted August 5th, 2013 21:00
Hi Bytestorm,
I would suggest you to flash the BIOS and reinstall the chipset driver and perform complete Windows update on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Chipset driver from chipset section onto the system and install it.
http://dell.to/ZaQuel
Please let me know if this helps.