Where can I start? About a month ago I purchased two monitors they were both the FLAT PANEL 2001FP. Yeah I was drooling and really happy to get them. However here is the whole story. I spent close to $1,800 for them and I was expecting them to be excelent. The problem was that after closer inspection I found 7 pixels that were either white, red, green, or blue. I called up Dell and they promptly took care of it. After one day I got the monitor. Set it up and now there is a haze on the monitor where it makes everything dark. I called up Dell again and got another monitor very promptly. This time though it came with 7 more pixels which were not responding. And the second monitor was showing signs of ghosting. So now I had to get both of them returned. Again called up Dell another hour on the phone trying to get my issue resolved. I got the package and found that on the bottom there was a hole where it looked like something went in. When I opened it the monitor was scratched. Again I had to call up Dell and get the monitor replaced. If you lost count this it my seventh monitor. And again to my amazement of course it took another hour and a half to get through and talk to the tech after getting everything done I thought finally please give me a montior that works. Well I got one of them to work the other one came with 11 pixels that were not responding. Now for the eighth time I called up Dell and went through the same process. I get a dispatch number only to find out later that it did not go through. I call again and Get another dispatch number and I find out that the Dispatch Department cancelled my replacements because they said that the problem did no lie on my monitors but in fact it was with my graphics card. Now I am calling Dell for I don't know how many times and how long I have been with them I estimate a good 12 hours. And still my problems have not been solved. If you are a Dell Technician who could understand my frustration and will be able to solve my problem please contact me ASAP. Everytime I'm on the phone it feels like they don't know what I'm talking about eventhough they have my case right in front of them. I had to ask a tech more than 15 times to talk to the supervisor and he still tried to troubleshoot my call. The one about the distpatch being cancelled. SO THIS IS A WARNING FOR ANYONE WANTING TO GET A DELL 20 inch FLAT PANEL. UNLESS YOU HAVE A CASE OF ADVIL, TYNELOL, EXCEDRIN, and etc.. YOU WILL HAVE A LOT OF HEADACHES. Oh and anyone know the phone number for Dell's Corporate office? I really like to talk to them.