‎Monitor detail from serial number? | DELL Technologies

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guoz

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5 years ago

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guoz

3 Posts

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1187

January 7th, 2022 06:00

Monitor detail from serial number?

Hi Team,

Cloud you help to find out the details about my monitor from the serial number: CN-09MRJJ-WSLOO-14H-D73L-A10.

Best regard.

DC
DELL-Chris M
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Posted January 7th, 2022 06:00
Monitor model identification from the serial number

DELL-Chris M (old account)
#IWork4Dell
G
guoz
3 Posts
909
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Posted January 7th, 2022 07:00
And the Service Tag is
G
guoz
3 Posts
915
0
Posted January 7th, 2022 07:00
Recently, I bought My Dell U2720Q monitor from the local store. But when I search the service code on the back of the monitor, the result is U2720QM which doesn't match he serial number CN-09MRJJ-WSL00-14H-D73L-A10.
DC
DELL-Chris M
Community Manager
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56891 Posts
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232143 Points
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Posted January 7th, 2022 08:00
Are you comparing the 20 digit serial number on the monitor label to the 20 digit serial number on the shipping box?

* Open the monitor Menu
* Go to Others
* Does the private Service Tag in the menu match the Service Tag that you provided earlier?

Notice the online User's Guide list both the U2720Q and U2720QM. The only difference is the video cable that shipped.
U2720Q = DP to DP cable
U2720QM = HDMI to HDMI cable

DELL-Chris M (old account)
#IWork4Dell