I have the SP2309 W and am having a problem with the audio.  After I have been on Skye or Yahoo Messenger for a little while, the people on the other end are complaining that my voice is scratchy.  Two different people have told me this is happening.  Is this a common problem and is there a fix? Thank you in advance. Judy

Have you tried using a mic attached directly to your computer? Also, try replacing the USB cable. That'll narrow down the possibility of it being the monitor or not.

I am having the EXACT same problem, both in OSX and Windows, thus,I think it's a problem with the device itself.

I might send it back  in a little while...

By the way, notice that if you unplug and plug back the cable in the back of the monitor the problem disappears ;P

Still... annoying

I think I am sending it back in about 10 days. If any of you guys already tried to contact Dell, please let us know how it went by posting a message here.

Are you all using the monitor microphone? If yes, have you tried disabling it and testing a stand alone microphone via the sound card to see if the issue remains?

Yes, and the chances of three people having the same monitor to have the same audio card is basically zero...

Hi Chris

Yes, this only occurs with the Monitor's mic.

An external mic does not have this issue.

All,

Use your Skype name and log into their forum and ask about issues with our monitor microphone.

Hello Chris,

this is not a problem of skype only. I had the same problem with google (voice) chat, and

the audio chat systems built into some videogames, like left 4 dead and call of duty 4.

Also it's not an OS problem either. I used the microphone under both OSX and Win7

with exactly the same result...

Since you are a dell representative.. how can we obtain support? Monitors don't have a

service TAG, and dell doesn't even allow you to go on the online support chat without that

code.

The only Dell monitors witha Service Tag number are the 27" and higher. Since you only have a Dell monitor order number, you should contact Order Support, not Technical Support. They will need the following data -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:

USA Order Support
Canada Order Support
UK Order Support