carlosfvp

updated

4 years ago

C

carlosfvp

2 Posts

1

2524

July 23rd, 2022 22:00

U2723QE, when to enable Smart HDR? #2

I have the exact same problem, also Windows does not detect it as an HDR monitor. I don't see any firmware updates on the download page for this device. Will Dell release a patch for this?

  • DELL-Chris M

    Community Manager

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    Posted July 24th, 2022 05:00

    carlosfvp,

    How can your issues be the same if you cannot even enable Smart HDR in Windows?

    When using non-HDR content like the standard Windows Desktop, HDR should be Off in the monitors Menu and in Windows Display Settings
    * Change the monitor Menu- Display- Smart HDR to Off
    * Right click on Windows Display Settings
    * Switch HDR and advanced colors to Off

    When using an HDR compatible Game or HDR compatible Movie, HDR should be On in the monitors Menu and in Windows Display Settings
    * Change the monitor Menu- Display- Smart HDR to On
    * Right click on Windows Display Settings
    * Switch HDR and advanced colors to On


    DELL-Chris M (old account)

    #IWork4Dell

  • ferris-aquatic

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    Posted July 24th, 2022 04:00

    Dell may or may not be able to fix these issues with a firmware update. They've released one to beta testers, but it creates as many new issues as it solves. When/if Dell publicly releases a firmware update *and* you can find a half dozen or so data points indicating which issues the firmware update improves and which new issues it creates.

  • carlosfvp

    2 Posts

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    Posted July 24th, 2022 20:00

    Hello, I was refering to the flickering. I can enable HDR on the monitor, but it makes no difference on Windows. On windows it's still showing as "Not compatible".

    I can share a video of what I mean https://youtu.be/S3RNtyRfvLI 

  • DELL-Cares

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    Posted July 25th, 2022 23:00

    Hi,

    We haven't heard from you. May I know if you have tried the above-suggested steps? 


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