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narohna

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13 years ago

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narohna

8 Posts

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November 12th, 2013 05:00

DMZ client backup error

Hi,

I am trying to run a manual backup using savegrp for a DMZ client and I get the following error:

client nsrclient01 exited with return code 127

77562:savegrp: job (67437) host: nsrclient01 savepoint: nsrclient01:Probe had SEVERE indication(s) at completion

77569:savegrp: Warning: savefs job (67437) output log file is empty

7341:savegrp: nsrclient01:Probe abandoned.

Now, if I run the savegrp command right after doing the below stunt, probe and backup works fine.

nsradmin -s nsrclient01 -p nsrexecd

NetWorker administration program.

Use the "help" command for help, "visual" for full-screen mode.

nsradmin> q

Help please!

  • narohna

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    Posted November 12th, 2013 05:00

    Hmm, I dont think so cause it was working fine till the end of last week. Its a windows client.

  • ble1

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    Posted November 12th, 2013 05:00

    Do you have something as wake-up-on-LAN there?  I have seen this with some Solaris boxes and older NIC drivers.  It would go into sleep and you would need to wake up interface and then connection would work again.

  • CarlosRojas

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    Posted November 12th, 2013 06:00

    Hi there,

    Have you checked the ports? Are port 7937 to 9936 opened?

    What is the output of the following commands?:

    On NW server:

    rpcinfo -p client_name

    On Client:

    rpcinfo -p NW_SERVER

    Also try to run nsradmin -s xxxx -p nsrexecd on server to client and on client to server.

    Thank you,

    Carlos

  • CarlosRojas

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    Posted November 14th, 2013 06:00

    Forgot...redirect the output to a file for further analysis.

    Thank you,

    Carlos

  • narohna

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    Posted November 14th, 2013 06:00

    Hi Carlos,

    The ports are open from 7937 to 9936. Here are the outputs. Infact, the backup works as soon as I run it after doing 'nsradmin -s client -p nsrexecd' from backup server.

    Outout of nsrports -s client:

    Service ports: 7937-9936

    Connection ports: 0-0

    from NW server: rpcinfo -p client

       program vers proto   port  service

        100000    2   tcp   7938  rpcbind

        100000    2   udp   7938  rpcbind

        390436    1   tcp   8737

        390435    1   tcp   9216

        390113    1   tcp   7937  nsrexec

    From client: rpcinfo -p NW_server

    program vers proto   port

        100000    4   tcp    111

        100000    3   tcp    111

        100000    2   tcp    111

        100000    4   udp    111

        100000    3   udp    111

        100000    2   udp    111

        100024    1   udp  32772

        100024    1   tcp  32771

        100133    1   udp  32772

        100133    1   tcp  32771

        100021    1   udp   4045

        100021    2   udp   4045

        100021    3   udp   4045

        100021    4   udp   4045

        100021    1   tcp   4045

        100021    2   tcp   4045

        100021    3   tcp   4045

        100021    4   tcp   4045

        100229    1   tcp  32773

        100229    2   tcp  32773

        100001    2   udp  32782

        100001    3   udp  32782

        100001    4   udp  32782

        100011    1   udp  32783

        100068    2   udp  32784

        100068    3   udp  32784

        100068    4   udp  32784

        100068    5   udp  32784

        100083    1   tcp  32774

    1073741824    1   tcp  60130

        39010411605   tcp   9617

        39010414405   tcp   8211

        390436    1   tcp   8992

        390113    1   tcp   7937

        390103    2   tcp   8311

        390109    2   tcp   8311

        390110    1   tcp   8311

        390120    1   tcp   8311

        390109    2   udp   9774

        390105    5   tcp   8890

        390105    6   tcp   8890

        390433    1   tcp   8583

        390107    5   tcp   8186

        390107    6   tcp   8186

        39010413605   tcp   8577

        39010410705   tcp   9167

        390430    1   tcp   8023

        390429  101   tcp   8092

    I dont see anything that I can catch.

  • CarlosRojas

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    Posted November 14th, 2013 06:00

    Hi,

    Have you tried a manual backup from client?:

    save -D3vvv -s NW_SERVER -b pool -N "SAVESET"

    where SAVESET would be for example "C:\tmp" for Windows or "/etc/hosts" for Unix.

    Thank you,

    Carlos