UNSOLVED
S
shouldbesimple
42 Posts
0
16626
October 31st, 2005 01:00
Dell networking tech support
Hi all. I have exhausted every avenue in trying to fix my network problem (
http://forums.us.dell.com/supportforums/board/message?board.id=dim_network&message.id=44465) and have decided to call Dell tech support. Dell has about a trillion phone numbers. Can anyone advise me on the best one to use?
Thank you very much.
shouldbesimple
42 Posts
317
0
Posted October 31st, 2005 04:00
Steve, thanks for the suggestion (I've been looking at the newest gear and entertaining the idea of trashing the old beater -- er, router).
jmwills -- thanks for the suggestion, but how do I ping the router? When I run the Setup Utility software, I can't get it to recognize that the router even exists............
shouldbesimple
42 Posts
317
0
Posted October 31st, 2005 12:00
Yes, it is an Orinoco RG-1000. The manufacturer's original website, (www.orinicowireless.com) no longer exists. Related websites are:
I purchased my unit from Dell, so when I call them, I will ask if they can tell me how to ping the router and a lot of other questions. I'll post back anything I learn or accomplish.
shouldbesimple
42 Posts
317
0
Posted October 31st, 2005 12:00
You are so right about that! I guess I'm just the stubborn type that gets drawn into these challenges and I lose track of time. Will the newest routers work with my old TrueMobile 1150 cards (circa 2001)?shouldbesimple
42 Posts
317
0
Posted October 31st, 2005 13:00
I'll definitely go with WPA wherever possible, thanks to you!shouldbesimple
42 Posts
174
0
Posted November 6th, 2005 20:00
I finally cleared a couple of hours from my schedule and called Dell about my network failure. (I'll spare the details of the 2 hours spent holding/transferring/repeating info over a bad connection to a couple of techs. Fortunately, the actual trial-error phase of the call was fairly painless.) After resetting the RG-1000 a couple of times without success, the technician concluded that the simplest solution was to replace the old thing.Since my setup is under extended warranty, Dell is going to send me a Netgear router, WGR614, at no charge ( http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=A0099307&category_id=4076&brandid=86). I now have a couple of new questions.1. Should I upgrade the card in my laptop from 802.11b to 802.11g? In other words, I know that I don't have to, but would there be any advantage?2. Does anyone know anything about this particular router and how it compares to others such as those made by Linksys? (I could probably switch the replacement to Linksys if there's any good reason to.)Thanks for any input, and I'll keep posting until my Wi-Fi is up & running again.....
volcano11
2 Intern
•
27973 Posts
317
0
Posted October 31st, 2005 03:00
Having been keeping up with the entire thread, I was going to suggest dumping the ancient router and getting a new one. 802.11b routers can be found for less than $20 and the money will be well spent if it solves the problem.
Steve