UNSOLVED
no Bluetooth
My question: Will I get Bluetooth back by following instructions given from dell using the created USB recovery image as described below?
My hardware: Inspiron 3555, Microsoft Windows 10 home (64), AMD A6 APU with AMD Radon R4 Graphics, 4 Cores
events:
I had to use windows reset from all settings/update & security/recovery/reset this PC, which kept my files intact, because my grandson had installed a program to use his Bluetooth ps4 game controller and it stopped other Bluetooth connections from working, even after uninstalling it. After resetting I had no Bluetooth in control panel at all, or in all settings. I downloaded from dell "9663HA00_W10x64ROW_home(DL)_v3.iso" and followed instructions to put it on USB drive, except when instructions said "right click .iso and select Mount, and Windows will open the contents of the image in File Explorer" I got message mount as virtual drive using cyberlink from dell, not just "mount". So I chose open with windows Explorer instead of mount. I Copied the contents of the image to my bootable USB device, by drag and drop, and waited for transfer to complete.
Philip_Yip
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Posted November 20th, 2016 15:00
No the Dell .iso is more or less a vanilla Windows 10 TH2 Recovery Drive .iso.
So basically going to the dell downloads site and reinstalling the Bluetooth/wireless drivers (which I have done) should have corrected my problem, but it did not. I guess I will have to file a hardware warranty failure claim since it is still under warranty. Thank you.
Bios08
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Posted November 20th, 2016 12:00
Hello
Whenever doing a recovery you will get all your hardware to work once again unless hardware ( in this case Bluetooth) physically has failed. These days Bluetooth / Wifi card are 2 in 1 cards, so usually if you have wireless and no bluetooth, either driver failure or soft key ( keyboard combination) activation of bluetooth. hope that helps.