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pink222

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19 years ago

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pink222

16 Posts

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14524

February 11th, 2008 16:00

Please help with AOL problems

Hi

 

I've recently installed AOL and although I can access the internet via internet explorer, I can't access anything when I sign in via AOL. I just see a blue screen and the task bar along the top. AOL have been no help at all. Please does anyone have any suggestions?

 

I have inspion 1521 laptop

 

Thanks

  • D

    decoder101

    63 Posts

    475

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    Posted February 11th, 2008 17:00

    pls try to uninstall and reinstall the AOL software
  • P

    pink222

    16 Posts

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    Posted February 14th, 2008 17:00

    Does this mean that I will have to reinstall my router and change my passwords etc? Thanks for your help

  • D

    decoder101

    63 Posts

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    Posted February 14th, 2008 17:00

    You dont need to touch your router...

    can you open up INTERNET EXPLORER, and see if you can browse a website/

    im thinking that your issue is about AOL SOFTWARE..
  • P

    pink222

    16 Posts

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    Posted February 14th, 2008 18:00

    Thanks for the quick response. I think AOL software is definately the problem as I can access internet via internet explorer. I don't know much about computers. Is uninstalling easy?

  • D

    decoder101

    63 Posts

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    Posted February 14th, 2008 18:00

    Oh yeah, uninstall and reinstall is easy,
    before you uninstall a software or a program
    make sure that the SW disc is available so you can reinstall it again.

    HOW TO:
    goto control panel and click add/remove
    then select the program you wanna uninstall
    then click removed


  • P

    pink222

    16 Posts

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    Posted February 14th, 2008 19:00

    Thanks again for your help. I have just uninstalled AOL and reinstalled but exactly the same problem. Looks like I'll have to get on to AOL yet again and try and get them to do something

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