Solved!
Go to SolutionClosed
Unable to find a wireless network.
Hello,
After opening my laptop one day, i realise i can't find any networks. There are usually multiple connections available, be they my neighbours' or mine, but i'm unable to even find them. I'm not given the option to connect wirelessly, but only via cable. I'm not sure whether it's a hardware problem or there's something up with my software.
I'm using a Dell Inspiron 1525 which is running on Windows 7 - 32bit.
This is the first time my computer's done this, and looking for any help. (:
einKolner,
Places to look to see if your Connection is enabled
Start, control panel, device manager, network adapter, right click on Dell Wireless 1395 WLAN Mini-Card, left click advanced. Look and see if this adapter has Antenna Diversity. If it does, change the Antenna Diversity from Auto to Aux. Click on power management, uncheck the box, allow the computer to turn off this device to save power.
Restart your computer and try to connect.
(edited)
DELL-Priyanka_S
1 Rookie
•
671 Posts
203918
0
Posted September 21st, 2012 14:00
Hi,
Please follow the steps below to troubleshoot the wireless issue:
- Check for Wireless Radio switch - You can turn the wireless on or off with the wireless switch. If the wireless LED is solid blue it means the system has detected a wireless signal and has good strength.
- If wireless network are detected try to connect and go online.
- If the issue persists check Device Manager for wireless card and update Wireless card drivers and BIOS from Dell’s support site using wired connection. Please use this link : http://dell.to/Od8W2F
Please reply with the results.
Thanks and Regards
Priyanka S
#iworkfordellHello Priyanka (:
Thank you for your response, however i wish it was as simple as that. p:
I tried using that switch again, but the only thing it seems to be doing is turning on and off my bluetooth. That WiFi LED remains unlit, and i can't find any other switch that would turn it on.
I checked whether i needed an update for my wireless card driver, but it's running on the latest update, so it seems to be fine there as well.
Do you reckon there's something wrong with the hardware rather than the software?
einKolner,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and post the information back here.
Rick
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>systeminfo
Host Name: MINE-PC
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: mine
Registered Organization:
Original Install Date: 27/12/2011, 03:45:10
System Boot Time: 23/09/2012, 15:24:22
System Manufacturer: Dell Inc.
System Model: Inspiron 1525
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel
~2000 Mhz
BIOS Version: Dell Inc. A13, 20/06/2008
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+04:00) Abu Dhabi, Muscat
Total Physical Memory: 2,038 MB
Available Physical Memory: 740 MB
Virtual Memory: Max Size: 4,076 MB
Virtual Memory: Available: 2,263 MB
Virtual Memory: In Use: 1,813 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MINE-PC
Hotfix(s): 2 Hotfix(s) Installed.
[01]: KB971033
[02]: KB958488
Network Card(s): 3 NIC(s) Installed.
[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr
oller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 94.205.197.1
IP address(es)
[01]: 94.205.197.49
[02]: fe80::45fb:42e5:575c:5913
[02]: Dell Wireless 1395 WLAN Mini-Card
Connection Name: Wireless Network Connection
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
C:\Windows\system32>
John Jiang
1 Message
203919
0
Posted October 6th, 2012 16:00
Hi Rick,
Under network adapter, I cannot see Dell Wireless 1395 WLAN Mini-Card.
Only have:
Bluetooth Device (Personal Area Network)
Bluetooth Device (RFCOMM Protocol TDI)
Realtek PCIe GBE Family Controller
How can I do? Now I have Drivers and Utilities DVD disc. Need to install whitch one for Dell Wireless 1395 WLAN Mini-Card?
My e-mail: <ADMIN NOTE: Email id removed per privacy policy>
John Jiang,
Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.
Rick
DELL-Nat M
Community Manager
•
3774 Posts
•
21234 Points
0
0
Posted August 22nd, 2023 12:22
If your product is in warranty, you can easily reach out to tech support right here. Just click the Get Help Now button at the bottom right corner of the page.
If you'd like to troubleshoot this issue on your own, here are some steps you can try:
Check Airplane Mode: Ensure that Airplane Mode is turned off. You can do this by clicking on the network icon in the system tray and confirming that Airplane Mode is disabled.
Enable Wi-Fi: Make sure that Wi-Fi is enabled on your laptop. Click on the network icon in the system tray, and ensure that Wi-Fi is turned on.
Restart Your Devices: Sometimes, simply restarting your laptop and router can resolve connectivity issues.
Update Wi-Fi Drivers: Outdated drivers can cause connectivity problems. Update your Wi-Fi drivers through the Device Manager:
Run Network Troubleshooter: Use the built-in Windows Network Troubleshooter to diagnose and fix issues:
Reset Network Settings: Resetting your network settings can sometimes resolve persistent issues:
(edited)
#IWork4Dell