I just did a firmware upgrade to the 1815dn printer via usb cable, on windows xp, and now its frozen, have unplugged, usb, power cables, rebooted computer several time etc. any thoughts?
Is it possible that you accidentally powered off the unit while the FW update was in progress?
If you're lucky...... a "Clear All" procedure might get you working again. You will need to access Tech Mode to do this. To access Tech Mode: 1. You need to enter this sequence (rapidly): < # 1 9 3 4 2. The display should indicate "Tech Mode" (if not, try again... faster) 3. Press > to "Data Setup", press the "check-mark" button 4. Press > to "Clear All Mem", press the "check-mark" button 5. USA is displayed, (< or > to select your country), press the "check-mark" button 6. The System Data page is printed and the display indicates "Please Power OFF" 7. Power off the printer, wait 5 seconds, then Power on
If you're not lucky...... the Main Board will need to be replaced.
llynster
2 Intern
•
1700 Posts
675
0
Posted June 28th, 2009 15:00
Is it possible that you accidentally powered off the unit while the FW update was in progress?
If you're lucky...... a "Clear All" procedure might get you working again. You will need to access Tech Mode to do this.
To access Tech Mode:
1. You need to enter this sequence (rapidly): < # 1 9 3 4
2. The display should indicate "Tech Mode" (if not, try again... faster)
3. Press > to "Data Setup", press the "check-mark" button
4. Press > to "Clear All Mem", press the "check-mark" button
5. USA is displayed, (< or > to select your country), press the "check-mark" button
6. The System Data page is printed and the display indicates "Please Power OFF"
7. Power off the printer, wait 5 seconds, then Power on
If you're not lucky...... the Main Board will need to be replaced.
Good Luck