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tbeck2009

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17 years ago

T

tbeck2009

8 Posts

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December 28th, 2009 14:00

Dell 1700n Printer

Recently we started having an issue with one of our Dell 1700n printers.  Printing goes fine for a few days and then users will have problems printing.  The problem that occurs is when a print job is sent to the printer the ready/data light will just blink continously and nothing will happen until the printer is turned off and back on.  When the printer is in this state if I hit continue all the lights on the printers light up and stay on until the printer is cut off and back on.  Has anyone ran into this problem with this printer model, or have any ideas as to what is causing this issue? 

There seems to be no pattern... Event logs on PCs show no errors.  The printer is networked.  The clients are windows xp sp3.

I also wanted to mention that if I access the printer via HTTP to view settings, status, etc... if I click on the Printing Statistics or Printer Information link nothing happens it just trys to load the page but never shows anyhthing.

Thanks so much.

  • llynster

    2 Intern

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    1700 Posts

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    Posted December 29th, 2009 07:00

    Looks like two problems that might somehow be related. I never had the first problem, but I do recall working with Lexmark (this is a Lexmark E2xx laser in disguise) on the second problem you describe. Things are fuzzy as this was like 2 years ago.

    Mine was fixed via a firmware update to the printer... I think.

    What is your current FW rev? My "Loader and Base" are at 141.C22 and the "Network" is at 141.C23