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Dell 720 on Windows 7 64 but
I have done everything in this post. http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/dell-photo-printer-720-compatiblility-with-windows/dea25f52-4606-43f2-9042-de092b859f06 My printer started and I cheered. The page came out and it was blank! New ink cartridges, clean print heads, blah, blah. blah. It worked for everybody else! Any suggestions?
cmbuckner,
Please continue with DELL-Sandeep P
Are you using Dell Series 1 ink cartridges?
Make and model of your computer and opertaing system? 32-bit or 64-bit? If Windows 7, did you recently install/reinstall the operating system?
What virus program and firewall are you using?
Rick
sandeep_par
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Posted July 2nd, 2013 05:00
Hi cmbuckner ,
I appreciate the time and effort that you took to troubleshoot the issue. Please let us know if this printer was working fine with an earlier operating system.
Also, check with different set of cartridges for the printer to isolate the issue. If you have any further queries, please feel free to contact us.
sandeep_par
4 Apprentice
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1472 Posts
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Posted June 29th, 2013 06:00
Hi cmbuckner ,
Welcome to the community.
Kindly check the link below to uninstall the printer completely from the system:
downloads.dell.com/.../R166313.zip
Then install it from the link below:
32 bit downloads.dell.com/.../R149368.exe
64 bit downloads.dell.com/.../R149373.exe
Please perform these steps and let us know the results, so we can advise you further.