I bought a new Dell C1660w printer based upon past experience with this very same printer model that I used at a previous previous job not more than a month ago. I used the previous C1660w printer on an Apple Mac Book Pro and so naturally purchased a new one assuming that I would very easily configure it to my new Mac Book Pro. 

WRONG... The printer is currently sitting on my desk and I can't configure it to my computer. 

Upon calling Dell support about this issue I learned that there is currently no printer driver file available for the Mac Os X version 10.9.2. When I asked the rep as to when this driver might be available I was told there is no way she could answer that either. I also learned that there is no direct escalation path for a customer other than her log of the notes from our conversation. I'm sitting here with a new printer beside my computer. Please don't tell me to simply return it! It should never have come to this.

Words cannot adequately express the frustration and disappointment I have experienced and empathy from the customer service rep is not an acceptable solution either. When will this driver be made available??

Frustrated in Pasadena CA.