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steve is best
35 Posts
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40886
March 9th, 2009 16:00
Dell printer 964 usb issue
Hi i have a Dell printer 964 i have intermittent usb can'T communicate issue. I have to plug and unplug usb cable for like 15 to 30 minutes before computer see it. In the manager device in usb it say unknow device if you go see driver it say no driver installed or needed for this device. until it finaly plugs back with printer. Anny way to solve this issue. i have tryied every thing so far reinstall driver all update. change usb cable dell even send me another dell 964 printer. issue did not happen for 2 months but now it does the same thing. Me pc is also a Dell xps gen 4 and is compatible with printer. so if anny one find a fix for this please tell me
steve is best
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Posted March 9th, 2009 17:00
anny more idee Rick
steve is best
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Posted March 9th, 2009 17:00
i have went there but it does not find it again and power manegement option is not there
steve is best
35 Posts
605
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Posted March 9th, 2009 17:00
computer is media center 2005 32 bits and every thing works once it communicate
Steve,
It's a very simple thing to change. The problem is with your computer, NOT the PRINTER.
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
Now tell me how well things work, again.
Rick
steve is best
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Posted March 9th, 2009 17:00
from what i see seams that the printer can't answer the computer and till that is done computer don't know whats the driver and can't communicate with printer
steve is best
35 Posts
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Posted March 9th, 2009 17:00
the usb hub where the printer is as no power manegement option because the printer is on it.
Steve,
My 2 Dell computers, my daughters HP and my Sons Compaq computers all have power management settings in all the USB Root Hubs in the device manager. If your computer doesn't have such, then you need to have the computer looked at.
Rick
steve is best
35 Posts
538
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Posted March 9th, 2009 17:00
so pudgy anny idee
steve is best
35 Posts
538
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Posted March 9th, 2009 17:00
thanks for the help Rick if you find fix please tell me
PudgyOne
11 Legend
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30315 Posts
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605
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Posted March 9th, 2009 16:00
Steve,
Your computer is Vista, correct? 32-bit or 64-bit? You're connecting the printer via USB Cable, 5ft and under, I hope. Before we proceed, I need to know if you can print from the computer to the 964, when it's working. I am asking this bacause I want to make sure the printer is installed correctly.
Rick