I have had datasafe for a couple years now and I am absolutely frustrated.  There appears to be no support and no contact numbers.  I reluctantly renewed recently because after attempting to recover my files for a couple of weeks, I was unable to complete the recover and received a message indicating that all of my files would be deleted. So today I am attempting once more and the screen indicates the the total time to recover will be 17 hours 56 minutes(although I started the recovery process four hours ago and it indicated the same amount of time then).  I have a very fast connection through Comcast and I find this to be ridiculous.  There appears to be no one to call regarding this and at this point, I'm ready to just lose all my files and shift to a Mac.

This is the worst customer service I have ever seen.

I would love to hear from someone in Dell Datasafe department if there actually is a real person.  I would never recommend this to anyone and I'm ready to start blogging.

 

Sincerely,

Steve Stokes