Every time I open Microsoft Word (2000 SR-1)  an error message
is displayed that says "Microsoft Word for Windows has
encountered a problem and needs to close.  We are sorry for the
inconvenience."  When my computer first began to do this  I
uninstalled Microsoft Word and then reinstalled it using the
CD-ROMS that were sent to me when I originally received my
computer.  This was unsuccessful at solving the problem.  Next
I called Dell Tech Support.  I spoke with a representative for
approximately one and a half hours.  We uninstalled all software
on my system that was Microsoft-based and then reinstalled it;
however  this was unsuccessful as well.  The representative told
me that he would have to transfer me to an Advanced Software
Problems department; however  I was transferred incorrectly and
subsequently disconnected.  At this point  I was extrememly
frusterated and did not call back.  About a week later  I called
Tech Support once again and the representative I spoke with
informed me that I should speak with a Software and Periphials
agent.  After looking through my account  she said that this
service was not included in my Tech Support package and advised
me to try the support website.  I did a search and found the
solution to receiving an error message with Microsoft Word.
This webpage said that most likely I had a problem with the
normal.dot file and to do a search for the file and subsequently
rename it.  I did a search  but the results showed that no such
file existed on my computer  even though Microsoft Word is fully
installed on my hard drive.  I have run all virus programs and
disk cleanings I have available to me as well  so I don't
believe that is the problem.  As far as I know  everything on my
system is completely up to date.  I would truly appreciate it if
you could contact me as soon as possible with some suggestions
for fixing my software as I use Microsoft Word very, very
frequently  I have been severly inconvenienced by not having it
available to me.    Thank you very much. crazyboutsoccer@hotmail.com