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Serge_1980
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March 17th, 2025 10:05
Problem with auto failover start SC5020
Hello!
While we are testing Failover functionality on SC5020 getting below error.
Error Code:
Error enabling Auto Failover : Rollback DisasterRecovery:Manager Request: 1159360266 ObjectMethod (1) Source: IPC Leader: 0 State: 2 CallObjectMethod RetVal: Failure Idx: 18 - Rollback DisasterRecovery:Manager Request: 2524203256 ObjectMethod (1) Source: API Leader: 1 State: 5 IpcSendMethodToPeers RetVal: Failure Idx: 18
Have no idea what's happened...Your response on this will be highly appreciated. Thank you!
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Posted March 17th, 2025 10:29
AutoFailOver indicates youre working with sync. Replication or LiveVolume. You should open a support Ticket. The error msg doesnt help.
If you dont have support revert the replication back to a single volume and than try to setup again.
We have LiveVolumes working since 7-8Y and here the Failover works.
Regards,
Joerg
(edited)
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Posted March 17th, 2025 10:33
Thank you. We have no support, so we'll try to revert0
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Posted March 18th, 2025 10:16
Ensure that your network settings are correctly configured. Misconfigurations can lead to communication issues between the controllers
Verify that both controllers are functioning properly. You can check their status through the Dell Storage Manager or directly on the hardware
DELL- Marco B
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Posted March 18th, 2025 10:21
You can always setup replication and than revert and the Volume stays online and accessable or does you mean because if the amount of data and bandwith between two sites you cant setup it again?
What kind of sync youre using? LiveVolume or sync.Replication?
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Posted March 19th, 2025 07:26
@DELL-Marco B check all network settings - everything is OK, controllers with no errors. Still have this message...May be restart controllers?
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Posted March 19th, 2025 07:29
Thats what we have since years.
Is every LV effected? Whats happend if you create a new(small) one? The Tiebreaker is alive?
Regards,
Joerg
(edited)
DELL-Young E
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Posted April 8th, 2025 00:49
Hello, I defintely recommend that you raise a proper ticket on this.
In the meantime I'm wondering if this could help.
https://www.dell.com/support/manuals/en-yu/dell-compellent-sc8000/unisphere-2020-ag/update-to-the-local-tiebreaker?guid=guid-48f6ffa3-a465-4212-adfd-4aeb951a1b79&lang=en-us
Would you kindly send us your service tag here? https://www.dell.com/community/en/direct-messaging
Respectfully,
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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