Hello Satyaveer Arya,

 

I am sorry you faced this issue. I've search for documentations or knowledge base articles and found this one:

 

https://dell.to/3Jd3Mki

 

There are many possible causes for these types or errors, such as:

Problems with the SRS / SupportAssist server or VM.

Firewall issues blocking required ports between the PowerStore and the SRS / SupportAssist gateway.

 

Could you please check it, whether the symptoms are the same?

 

Please ask me if you have any questions.

Hi Maria,

Thanks for your update!

But the issue hasn't been resolved yet. I'm facing this issue connecting with Data Domain. Although, I've checked all the recommendations provided by you but that didn't resolve the issue.

I checked running services also and compared that with my Production site's SRS gateway server and found that some of the services are not running on this problematic SRS gateway server. I tried to restart them but those services didn't start.

Regards,

Satyaveer Arya

Hello Satyaveer Arya, 

 

Thank you for your feedback! I will make a research and write you as soon I find any troubleshooting steps or recommendations for you.

Hi Maria,

Thanks for the update!

I have raised an SR# 
as well but I didn't get any response from them yet. I called them on support number also but no luck.

Regards,

Satyaveer Arya

Hello Satyaveer Arya,

 

Sorry for my delay in reply. I didn't find documentation, so I've contacted SCG team in regards to your issue and wait for feedback. Did you contact Technical Support?

 

Please ask me if you have any questions,

Hello Satyaveer Arya,

 

Thank you for your reply. I will check this SR.

 

Please let me know, if you have any questions.

Hi Maria,

Thank you very much for your help!

Would really appreciate if I can get any help on the SR raised. It was reported on 19th Dec and no one has picked the ticket yet.

Regards,

Satyaveer Arya

Hello Satyaveer Arya, 

 

I will raise additionally a ticket, as soon I receive any updates, I will write you. 

 

Thank you.

If you have a snapshot taken before upgrading SRS VE, I recommend you to revert to it.

If not, I would highly recommend you to take a snapshot next time in order to revert when facing issue after upgrading.

it is sometimes convenient to rebuild SRS VE if you hurry to fix the issue.

Hi Maria,

Yes, I received email from Bernard this afternoon at 12:47 and responded him back. I'll check with him also on this issue and keep you also posted on progress.

Once we get onto some solution, I'll post here as well so that others can also have an update on this.

Thanks a lot for your support.

Regards,

Satyaveer Arya