dj404

updated

2 years ago

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dj404

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October 31st, 2020 08:00

Unity VSA licence

Hi - last week was struggling to download the OVA and was receiving file not found. This now appears to be working, however, when trying to download the license I receive "Not connected, verify network" message.

Is there something I have over looked here?

URL: https://www.delltechnologies.com/en-us/auth/elmeval.htm

Thanks

  • DELL-Josh Cr

    Community Manager

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    Posted November 9th, 2020 14:00

    I unfortunately don’t. I have done a second escalation to try and get it fixed.

  • DELL-Sam L

    Community Manager

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    Posted September 15th, 2021 08:00

    Hello dsfsddsf,

    I can access the license site both externally and internally.  I will check to see if there was an issue with the license site or if there was an upgrade done recently.

  • DELL-Sam L

    Community Manager

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    Posted September 16th, 2021 09:00

    Hello PierrickT,

    I haven’t gotten an update as of yet, but I am looking into this.

  • DELL-Sam L

    Community Manager

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    Posted September 20th, 2021 08:00

    Hello all,

    The issue looks to have been resolved as I am able to access the site externally and get a license key.  If you are still having any issues, I would try clearing your browser cache and history to see if that helps as I had to do it on my system to access it externally.

  • DELL-Sam L

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    Posted September 20th, 2021 09:00

    Hello PierrickT,

    I am not able to do that.  The only way that could be done is needed to be on call & a remote session.

  • DELL-Sam L

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    Posted October 25th, 2021 08:00

    Hello Anandhakumar Subramanian,

    There is an issue with the site to get a license for VSA.  We are working on this and are trying to resolve it as fast as possible.

  • DELL-Sam L

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    Posted November 3rd, 2021 09:00

    Hello lance009,

    We are working to resolve the license site issue, as we have escalated the issue as we are aware that many customers are affected by the site not working.

  • DELL-Sam L

    Community Manager

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    Posted November 9th, 2021 15:00

    Hello Martin.Austerhoff

    We are working to resolve the license site issue.  This issue is been escalated as the issue is deeper than it was first reported.  We are working to get this resolved as soon as we can as we know this is impacting a lot of users.

  • DELL-Sam L

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    Posted January 21st, 2022 09:00

    Hello Olivier,

    We are working to resolve this issue.  It had been resolved, however now it is currently not working.  We are working to get this resolved as I have escalated this issue up due to the # of customers that are affected.

  • DELL-Sam L

    Community Manager

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    Posted January 21st, 2022 17:00

    Hello yokuma,

    We are working to resolve the issue.  We will post an update when it is resolved.