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eaglegene

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19 years ago

E

eaglegene

14 Posts

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5680

December 27th, 2007 15:00

Trend PC Cillian problems!

Ok so i bought a new Inspiron 1501 laptop for someone and we are having an issue with the virus software. Even after doing all the updates and running scans we keep getting a popup that says "You must restart your computer for the updates to take effect" or something like that. Is there a way to disable it? I checked in all the settings and i didnt see anything even remotely useful in solving this problem.
 
Also, sometime this week i want to uninstall the Trend Pc and install MaCafee. Where in the control panel do i do this. This stupid Vista is ridiculous & unclear as to where i am to go to do this....
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    eaglegene

    14 Posts

    573

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    Posted December 27th, 2007 15:00

    We have "restarted" over 20 times now. It just wont go away. It pops up about 10-15 minutes after were up and running again, everytime.
     
    Also, in the vista, all i see is "Add Hardware". I know how to do this in XP but i dont see that "Add/remove Programs" in the vista?


    Message Edited by eaglegene on 12-27-2007 12:00 PM
  • D

    dalem29

    2 Intern

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    2198 Posts

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    Posted December 27th, 2007 15:00

    Many updates require a restart. This particularly true if the has been an update to the program rather than updating the definition files. Have you tried a restart and does the message then come up again?
     
    In the Control Panel, go to the Add or Remove Programs option.
  • D

    dalem29

    2 Intern

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    2198 Posts

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    Posted December 27th, 2007 19:00

    I don't have Vista...didn't realize that they messed it up that much as compared to XP! Sorry.
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    Lisamb_cdn

    2 Posts

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    Posted January 3rd, 2008 01:00

    I am having the same problem with PC-cillin - it keeps showing that my programs are out of date, I update them, restart, and then get the same out of date message again. I too have restarted about 20 times. I'm done with it. Assume I can download Symantec or MacAfee and be done with this...shouldn't be having this many problems with my new Dell Desktop.
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    eaglegene

    14 Posts

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    Posted January 3rd, 2008 21:00

    I feel for ya & i agree. As soon as my mom buys McAfee i am uninstalling the Trend PC Anti Virus. What a pain in the you know what. Trend PC is garbage!
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    Modemqueen

    29 Posts

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    Posted January 4th, 2008 03:00

    This may be due to the firewall in Trend causing the issue.
     
    Try this..
     
    go to  computer- C:\program files-trend micro look for a application called PCTool.. run it.. you will see a tab called uninstall.. there you will find the uninstall the firewall.. uninstall and restart check to see if trend is still looping..
     
    if it has stopped go back to the same application and run the install under the same tab. (it will say install firewall instead of uninstall.) again restart when prompted.
     
    BTW of you want to uninstall it all you will find it there too... for the going to mcafee person.
     
    let us know how it worked
     
    M.

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