I would suggest (not being a norton user) that you uninstall all of the norton AV software, and then install the old one, then remove using the instructions from norton, before re installing the new version.

Try to get the instructions and any scripts from norton before doing so, and do the rest off line from the net.

Chris has some good ideas for uninstalling. Here's a link to Symantec that might help. Uninstall info 

Hope that helps,

Texruss

Can you boot into Safe Mode (hit F8 on cold boot). Try Add Remove for both NAV versions (that was a bad thing you did to leave the old one there...*;-)

Or perhaps you can edit the registry and wipe out all the Symantec entries.

Let us know how it goes.

Texruss

Don't give up the ship. Here's a tool from Symantec that should help.

Texruss

I deleted Norton antivirus 2002 in safe mode and also tried to remove 2003.

This message showed up:

" The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

What Can I do next guys?

Thank you for y'all's help.

Perhaps now you can reinstall 2003 successfully.

Texruss

I tried to install the 2003 version but my com still has a "DLL Initialization Failed"

It says " The application failed to initailize because the window station is shutting down.

Help me, please

My MSN ID is "insunghwang@hotmail.com" If you can help me through this, please add mine on your list.

Message Edited by assamartin on 03-12-2004 08:48 PM

I downloaded some files from the website you recommended. I burnt a CD from my laptop and tried to install those files to my Desktop but I can't open my CD-Rom drive.

" The application failed to initialize because the window station si shutting down." error message showed up.

Can I do something with "Run" or "register" thing?

>but I can't open my CD-Rom drive.

" The application failed to initialize because the window station si shutting down." error message showed up.

>Can I do something with "Run" or "register" thing?

Sounds like something worse is going on than just a failed Norton installation. What version of Windows? You can try the manual uninstall directions on the weblink, but it does require registry skills.

You might also look into installing freeware spy apps like Adaware and Spybot Search and Destroy to see if something else insidious is preventing your efforts. I don't like the looks of the CD not working. If you have XP you might use an older restore point, but I am guessing you may have an older version of Windows. For older Windows you might also try the System File Checker (sfc.exe at Start/Run) to check for corrupt system files. SFC is not in Millennium as it uses System File Protection.

Basically if I were there working on it I would run spyware apps and boot in Safe Mode to run regedit and delete any spyware loading in the Run folder, scrub the registry to remove NAV failed remnants, download all patches for Windows, then fix any corrupt Windows files by either sfc, or by a refresher reinstall. It's definitely a tricky situation...most folks give up because of the complexity and reformat or use their restore CD. Tough situation. 

Texruss

Message Edited by Texruss on 03-13-2004 01:27 PM

Try posting a hijackthis log for me, and we can get that to disable all the norton stuff, but that might still not let the install work correctly.

You might like to try the the site for norton AV, they have a support forum I believe.