If you are seeing gaps in the data, it may be because the symm can't keep up with the requests due to the frequency or multiple instances of your collections.
I'd strongly suggest you pick a single platform to run SPA and disable the collections from the other SPA instances.
Do you also have ECC collecting data ?? If so, what are the DCP's enabled there ??
Finally, make sure you have DEDICATED GATEKEEPERS assigned to the SPA server (not shared with other hosts).
There were issues with SPA dropping out data in an earlier version of solution enabler (due to storstpd daemon) but most of the issues have been fixed in the latest release of SE. COuld you please let us know what is the version of SE you are running along with the patch information? SPA behaves differently in different customer's environment due to different configuration. Its good that you are working with Support to get it fixed. My experience with SPA is getting better and better with every new release
GlenH
141 Posts
0
June 19th, 2011 21:00
Tim,
Each instance of SPA collects data independantly.
If you are seeing gaps in the data, it may be because the symm can't keep up with the requests due to the frequency or multiple instances of your collections.
I'd strongly suggest you pick a single platform to run SPA and disable the collections from the other SPA instances.
Do you also have ECC collecting data ?? If so, what are the DCP's enabled there ??
Finally, make sure you have DEDICATED GATEKEEPERS assigned to the SPA server (not shared with other hosts).
Hope that helps,
Glen.
sauravrohilla
859 Posts
0
June 20th, 2011 00:00
HI Tim,
There were issues with SPA dropping out data in an earlier version of solution enabler (due to storstpd daemon) but most of the issues have been fixed in the latest release of SE. COuld you please let us know what is the version of SE you are running along with the patch information? SPA behaves differently in different customer's environment due to different configuration. Its good that you are working with Support to get it fixed. My experience with SPA is getting better and better with every new release
regards,
Saurabh
JasonBailey
147 Posts
0
July 9th, 2011 18:00
I have the same issues with SE 7.2 / SPA 2.1, hoping SE 7.3 /SPA 2.2 will help.