Hello

I have a CX500 SP with a faulty fibre port and I am trying to replace SP A with a new one I have purchased.

The system is on and operational. I have read the only instructions I can find in the CX500 DPE2 Hardware reference. This say remove cables, physically unisnstall the SP and slide in the new one and wait for the light to go green. It could not be simpler!

My status light never goes green, it just stays flashing orange every second. From SPB SPA says unmanaged and I am unable to ping the IP address that SP A should have.

I would really appreciate any help. Is the new SP broken? or is there more to the process.

Another thing I noticed and thought strange was that when I removed SPA several of the disks in one of the trays had fault lights come on and it looked like they had been removed from the system. This suggests to me the SP cannot just be removed.

Many Thanks

Steve