UNSOLVED
Vostro 5391
I received this laptop yesterday and I'm noticing the fans are constantly loud and spinning heavily and the heat generated is little concerning. When I place my hands under the fans I can feel the heat.
I'm not doing anything demanding on the machines other than a few applications open (Chrome, Outlook etc).
I'm using the OS installed by Dell from factory. I've updated all drivers + BIOS to the latest versions.
I've used the Dell Power Manager application to change the thermal settings but I don't think changing thermal settings should be the solution? Right now it's on ""optimized" but it doesn't make any huge difference if I change it to any other. Obviously I don't want to put it on "quiet" as that would cause the fans to go even slower therefore increasing heat.
Suggestions????
1207
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Posted January 2nd, 2020 17:00
I just did a test and it came back with an error saying “critical error message. Testing completed. One or more errors were detected.
what do I do next??
1203
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Posted January 2nd, 2020 17:00
Service tag has been sent
1206
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Posted January 2nd, 2020 17:00
Also when I go to diagnostics I don’t see anywhere about temperature
1198
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Posted January 2nd, 2020 17:00
I followed the "Diagnostics "from here https://www.dell.com/support/home/ and it has reported issues with the machine.
See attached
No where can I find anything about fans/temperatures though?? This is a brand new machine I only received yesterday and it's extremely disappointing I'm having these issues right now.
1083
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Posted January 20th, 2020 20:00
Dell support now refusing to get back to me regarding this machine and its ongoing problems.
Im at the point where I rather a refund because after several tech visits, I see no solution to my problem.
DELL-Cares
Moderator
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27818 Posts
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670 Points
1213
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Posted January 2nd, 2020 16:00
Hi @viral2020, Welcome to the community.
Please run the diagnostics from and check the temperature captured. You can check https://dell.to/39zyQcf for the steps on initiating the test.
Please private message us the service tag of the system along with the results from the diagnostics.
-Akshatha
#IWork4Dell
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