Having problem with Aurora R4 ALX that I ordered around Nov 20 and received around Dec. 5. For me, It's a random problem and usually only happens in the morning on the first boot. Internal hard drive not found with options for f1 retry, f2 bios or f5 psa. Usually making a change in bios boot order (nothing in particular as far as change, just a change, save and reset) will allow it to find drive and boot into windows. Also, just doing a hard boot (power off), then power back on will result in drive being found and successful boot into windows. Restarts and boots during the day are successful and without problems. I think it only fails to find the drive on cold starts in the morning about 68F. And did find a thread about cold start issues on some computers, not necessarily R4. Have had three chats with tech support on phone. Original bios was A06 and had hoped flashing bios to A07 last week would solve it but it didn't. Today tech said it was hardware issue, mother board and hard drive. I have the 512gb ssd, i7-3820 @ 3.6ghz processor and 16gb ram. They offered to send a tech to replace the parts, (probably will be refurbished, they said), or they could send me a new computer. I was hoping it could be resolved by changing some settings and I referred them to some of the threads online but they say that's not the case and it sounded to them like a connection issue and that they were afraid it would get to the point of not booting at all. I opted for the new computer. Am not looking forward to boxing up the first one and sending it back when the new one arrives. Also am not looking forward to starting all over again setting up the new computer. Fortunately I do have everything backed up. With my luck I'm fully expecting the new computer will exhibit the same problems, especially since I've seen a few similar threads on the forums. If the second computer exhibits the same problems I guess it will be time to ask for a refund if that will be possible. They did say the warranty would reset with the new computer. Anybody else have similar issue with their Aurora R4 ALX chassis?

I probably should add that the tech service I received was top notch. All three techs that helped me with my issue were very friendly and helpful. Just wish the issue could have been resolved without a new computer being the solution. I've been a Dell customer for more than 10 years and don't foresee that changing. I also have some Macs in the house, some of which have had issues, and I'd have to rate the Dell service I received recently as being better.

Hello jmitro. I am having the exact same issue. My R4 ALX was ordered and received within a few days of your dates. My R4 has Windows 7 Ultimate, SP1, a i7-3960x, 4.2 GHz for 1st core and 3.9 GHz for cores 2 thru 6, 32 GB DRAM, GTX690, Micron C400 7mm 512GB SSD and 1TB HD. Updated the BIOS from A06 to A07 but system will still present the same 'no boot drive found... press F1, F2...F5 etc.' It can occur from either a cold or warm boot and with 50% of all boots. I also saw your thread concerning the 512 gb SSD Micron C400 Real SCSI Disk device with the 'new firmware' revision of 040H and dated 12/2012. I had downloaded this firmware updated a week ago, but have not installed it. My current SSD also has the 6/21/2006 firmware version 010G. Waiting to see if your thread gets answered. I contacted tech support and we went through the normal 'bootrec.exe /mbr' etc., process will no improvements. Currently, If the above 'no boot drive' occurs, I press F5, when the diagnostic starts, I press ESC and wait about 20 seconds until the mouse becomes active. Then I click on the Configuration tab and I usually see the Micron SSD. I exit the PSA and the R4 boot normally into Windows. Good luck with your new R4 and please keep us posted.

‎Aurora R7, Windows 11 | DELL Technologies

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jtwjtw2

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4 years ago

jtwjtw2

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April 3rd, 2022 06:00

Aurora R7, Windows 11

Greetings! Been enjoying my 2017 Aurora R7 for a few years now. Upgraded my memory and added an SSD, both of which are working great. Microsoft is saying that my system is compatible with Windows 11, but Dell is saying my system is not tested for Windows 11 and therefore doesn't have the drivers to support that OS. Does anyone know if Dell is or is planning on testing the R7 for eventual upgrade support for Windows 11? To me, this would seem like a small effort to provide the support for the R7 for windows 11 given it's already close proximity to compatibility.

Thank you all.

J
JOcean
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Posted April 3rd, 2022 06:00
If it is not certified as compatible with Windows 11 now, it never will be. This post by the moderator clearly spells it out. Now you can install Windows 11 on your system, but Dell will not be supplying drivers. You would have to seek them on the web sites of the various hardware manufacturers and Windows 11 will install drivers that are compatible but possibly not all you require.

I am not a Dell employee...I am forum volunteer

Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
J
jtwjtw2
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Posted April 3rd, 2022 06:00
Roger that. Thank you for the quick response.
J
JOcean
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Posted April 3rd, 2022 07:00
Happy to help out!

I am not a Dell employee...I am forum volunteer

Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
S
speedstep
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Posted April 3rd, 2022 09:00
@jtwjtw2

@JOcean

11 works fine on unsupported models. including ancient models like 2006 optiplex GX620 with pentium D 915 to 960 series.

Not supported does not mean not working for 10 or 11. Dell only supports the OS that shipped with your model.

Download the Win11 ISO

https://www.microsoft.com/software-download/windows11 and use rufus 3.18 installs and works fine despite what others are saying. Windows vista or 7 or 8 drivers work fine with 10 or 11.

bypass of Windows 11 restrictions for in-place upgrades

Windows 11 "Extended" installation support
(removes CPU, TPM/Secure Boot/RAM requirements)
J
JOcean
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Posted April 3rd, 2022 10:00
@speedstep I completely agree and I have been making a point of letting users know that they can install Windows 11 on unsupported systems. I downloaded the media creation tool from the Windows 11 download page and successfully installed it on my Latitude E5430. Even MS has posted the methods to install on unsupported hardware which seems rather hypocritical to me.

I am not a Dell employee...I am forum volunteer

Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
S
speedstep
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Posted April 4th, 2022 22:00
@JOcean

@jtwjtw2

The main point being not supported does not mean not working.

You WILL want a WIN10 DVD from newegg so that you can install and recover after 10 is gone forever like XP VISTA 7 8 is now.

newegg win 10 DVD no key N82E16832350238

Once these are sold out they will NEVER be available again. DVD's don't detrap like usb flash does so they are forever disks.
W
wrldmap
1 Message
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Posted March 4th, 2023 06:00
You can technically install the drivers built for Windows 10 since it is pretty much just a reskin. Companies can say whatever they want, but know there is a way.

Aurora R7, Windows 11

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