Hi,

Close all open windows so that no application is running. Right click a blank space on the Taskbar and select Task Manager.  Click the "Applications" Tab at the top. Look and see if anything shows up here as still running that shouldn`t be.

 

Internet explorer is running and won't respond ,when i hit  the close program keys then i hit close internet  explorer then i can shut down,  i could not find task manager, only task bar options,i have  windows 98  2nd edition if that means anything i'm also from florida,  St.pete next store from you by Largo

 

 

 

hit ctrl-alt-delete at the same time to make the task manager appear. then click on the applications and click "end task" to stop them from running. check for spywares, viruses, and all that is suspicious that is causing your computer problems.