I have just purchased a new system and with it I bought Data Safe. It looked like a great idea that would save me some time setting up my new pc. Right now I'm so frustrated I could scream. I got my e-mail from data safe, followed the link and now have the icon on my computer. To bad the icon doesn't work. I tried dell chat, the lady took over my computer by remote and she couldn't get it to work. She said for some reason the whole file did not download. She said Dell has to reset the web page and I need to start over. Meanwhile I had a message on my phone from Dell saying I hadn't activated Data Safe yet, here is the number with extension, please call back. Ok, finally a contact that gets me to the right people who know what they are doing! All the other phone calls from me to Dell only let to frustration since my current PC warranty is expired and they want me to pay to get help!!! Yeah, right, I just bought a new PC!! Anyway, I called the number, went straight to answering machine, left detailed message, case number and phone number. Next day did that again, still no call back!!!!! I am so mad I could breath fire!!! When I purchased my first Dell 13 years ago customer service is great!! Now I just want to kick something. I also get really frustrated having to try to communicate with people who do not understand what I'm saying, and their accents are so strong I do not understand what they are saying!!! Has anybody had any luck yet fixing this yet? My computer shipment just got delayed by a week. I sure they are not waiting for me to activate data Safe!!!!! Argh!!!