My Dell 8100 W2000 machine recently will display explorer.exe has generated errors and will be closed.An error log has been created.
Microsoft has articles on it blaming my Zone Alarm ,Adware Spybot Norton.All which have been working fine for years.
Any one have an idea.?Nothing new was added just started happening while on the internet or control panel.Could be anytime.Just closes and I try again and it does it again.
I think I solved it by replacing my original copy of explorer.exe with a new one from my other computer.
Don't think it was another Application causing the problem since they co- existed for years something must have happened tho the original.
I simply saved a good copy into my C:\ WINNT folder and when it said do you want to replace the copy in there ?Yes .It went in.
No more errors.
OOPS I did it again.
Now I think since it all ways comes up code 1002 Winlogon App .(Eventvwr.msc.) I may have a problem since I repaired it with the W2K cd and renamed the machine without total reformat.
Any ideas welcome.
How bout' that?
Don
Message Edited by donfishin on 11-19-2003 12:51 PM
I've today experienced exactly the same problem as Don:
When I'm about to display the Control Panel (Start - Settings - Control Panel), i get an error window saying
"Program Error", and the text 'Explorer.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log has been generated'.
The explorer.exe (desktop) is then being restarted automatically.
The Dr. Watson log file drwtsn32.log records this event and the entry starts with: "Application exception occurred: App: explorer.exe (pid=nnnn) When: (date / time) Exception number: c0000005 (access violation)"
In the "Event Viewer / Application Log" the event is listed as: Event 1002: 'The shell stopped unexpectedly and C:\WINNT\Explorer.Exe was restarted.'
I'v run alle Windows Updates available on my computer, and I use MacAfee anti-virus program with the most recent Virus list.
I've had no problems with my computer until today. (I'v owned the thing for over 3 years now).
On the kind hint from Gunnar Arneberg (Norway) the problem now has been solved.
The 'sinner' seems to be the recent NVIDIA Screen Driver update (that was distributed as part of Windows Update for Windows 2000 Pro) which installs a corrupt file "nvtuicpl.cpl", the contents of which is causing the Control Panel to abort. This .cpl file is presumably used to handle multiple monitors. If you do not have such a configuration, you can safely (re)move this file from the folder where it resides (C:/winnt/system32). After removal the Control Panel opens normally.
It's rather remarkable that a file causing fatal application errors is being distributed as an official Windows Update. One would assume that MS immediately will issue a new driver update where the error is corrected, and at the same time make a public apology to the thousands of users who have spent a large number of unpaid hours to come to grips with this problem.
Mail me at nermo@online.no and I'll give you the e-mail address of Gunnar Arneberg, who has been in contact with NVIDIA Customer Support, where he found that they are fully aware of the problem with the new driver that was distributed by Windows Update. (I seem to recall that they prescribed a remedy to cure the illness ...)
I have the same problems described using explorer.exe that suddenly started happening and generating event 1002. I was excited to see your solution post as I do update Win 2000 regularly and it seemed it might be pointing to the culprit. But when I went to look for the file C/WINNT/SYSTEM32/nvtuicpl.cpl it wasn't there...if it's part of a windows update it should be, yes? Do you know what update it was so I can see if it is recorded somewhere in an update log? If you come across any other info, please let me know.
It would probably be the "NVIDIA display software update released on October 06 2003", which shows in the Windows Update - Other Options - Show Installation Log if you've chosen to install this update.
Depend on your installtion, maybe youll find the nvtuicpl.cpl file in another folder ?
It looks like the Windows 2000 Service Pack SP4 update has fixed the problem. Since installing the update, I haven't experienced the problem which had become a daily occurence...still less than a week but I'm putting the application through the paces and it hasn't generated the error again. I'm hopeful...by the way, the update is a huge set of fixes, probably the largest update I have done in the 1 1/2 years of using Win 2000 Pro.
My solution was to uninstall the system mechanic incenerator. Click the FILES button and click on Securely Delete Files and Folder. Click on Uninstall Incinerator and click Exit twice. Other version of System Mechanic might be different.
donfishin
65 Posts
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Posted November 19th, 2003 06:00
I think I solved it by replacing my original copy of explorer.exe with a new one from my other computer.
Don't think it was another Application causing the problem since they co- existed for years something must have happened tho the original.
I simply saved a good copy into my C:\ WINNT folder and when it said do you want to replace the copy in there ?Yes .It went in.
No more errors.
OOPS I did it again.
Now I think since it all ways comes up code 1002 Winlogon App .(Eventvwr.msc.) I may have a problem since I repaired it with the W2K cd and renamed the machine without total reformat.
Any ideas welcome.
How bout' that?
Don
Message Edited by donfishin on 11-19-2003 12:51 PM